"I returned my purchase on 9/1/04. According to UPS, it was signed for on 9/7/04. As of today Jan. 10, 2005, I have still not gotten my refund. I have called asking for my money several times. I would recommend that whoever is thinking about buying from this company, that they reconsider. "
"Purchased a brand new Neopoint 1000 cell phone which stopped functioning less than 24 hours after being activated. TSW did not refund my original shipping charge or my cost to return a non-functioning phone. I paid $17.00 in shipping charges for nothing."