"TERRIBLE!

02/23/2015 - I placed an order on the TShirtNow website for 3 shirts I needed for a specific photo I wanted taken at my wedding on 3/8. I even indicated in the order comments that I needed to receive these items no later than 3/6.

02/24 - Sent a msg via seller's Facebook page that read: "Good afternoon, I just wanted to double-check to make sure the three shirts I ordered yesterday are in stock & will ship this week. My fiance and his guys will be using these for some fun photos at our wedding on Mar 8, so I need to know NOW if you will not be able to ship them in time & need to make other arrangements. Any effort you can make to process my order & get it out the door asap would be appreciated! Thanks in advance, Heather".

02/25 - Received an email from TShirtNow stating my order had shipped, and "most orders shipping to addresses within the U.S. will arrive in 2-3 days."

03/04 - I'd not yet received my order, so I sent them an email requesting a tracking number so I could follow up. TShirtNow DID NOT RESPOND.

03/06 - 2 days later & still no package, so I sent another email asking about the status of my order, then another shortly thereafter asking someone from TShirtNow to call me. Again, NO RESPONSE.

03/07 - Tried calling BOTH numbers listed for TShirtNow; however, I got a busy signal at one & a recording at the other stating it was not a working number. So I filed an "Item Not Received" dispute with PayPal to get my money back as I believed I had been a victim of fraud.

03/14 - Got a package from TShirtNow in the mail, with a USPS timestamp of 3/10/15... 2 days after the wedding, 4 days after I needed to receive them, and SEVENTEEN DAYS after they originally claimed to have shipped them. It's apparent by the 3/10 postage stamp that they didn't fulfill my order until after I filed the dispute with PayPal.

03/16 - Changed my "Item Not Received" PayPal case to "Not As Described" due to the lengthy shipping delay which caused my shirts to arrive too late.

03/16 - Made a post on my social media pages disclosing the facts of my disappointing experience with TShirtNow in an effort to warn my friends to steer clear of them. I also sent an email to the seller expressing my dissatisfaction & informing them I'd be returning the order to them for a refund. I then filed a complaint with the BBB.

03/18 - I proactively returned the UNOPENED package via USPS first class mail using traditional stamps.

03/24 – Got an email from PP stating that they decided in my favor… All I had to do was return the items & send them a tracking number. (Uh-oh… I was not aware of this when I sent the package back on 3/18 and therefore had no tracking number.)

03/24 – FINALLY get my first response from Paul Seibert at TShirtNow. His antagonistic email claimed that I had not returned the items & he would not issue a refund. He went on to threaten me: “Please refrain from slanderous or libelous language or pejorative statements on social media, and refrain from harassing telephone calls or emails. Failure to delete such posts may result in legal action for online defamation, libel & slander."

My reply: “I mailed the shirts back via USPS first class mail last week... You should receive them any day, if you haven't already.

I've not posted one false statement... The only statements I have made online are the FACTS pertaining to my transaction & my opinion of the lack of customer service from tshirtnow.net. I will continue to publicly comment on the FACTS of this dispute until it is satisfactorily resolved. If you feel it is necessary to pursue legal action, so be it. I will do the same.

Furthermore, if you would have just fulfilled & shipped the order when you claimed you did (on 2/25 instead of 3/10) - OR - you had responded to one of the several emails I sent asking for an update - OR - if you had provided a working telephone number... NONE of this would have happened in the first place, so don't try to turn this around on me and misdirect the blame. I paid you for a product & service which I clearly indicated I needed in a certain timeframe, and you failed to provide it, so now I want my money back. End of story.”

03/24 – His repsonse: “Please provide your tracking information directly to paypal proving you have returned the unworn items. Our fulfillment center has not received any items from you.”.

03/25 - Although I strongly suspect he is lying so he can cheat me out of my refund, I filed a lost mail report with the USPS in the hope that it will turn up.

03/25 - Called PP and spoke to a very helpful agent who was able to refund $50 of the $77.73 total. I’ve sent an email to the seller stating that he still owes me a refund of the remaining balance to settle this dispute. He continues to threaten legal action.

03/31 - Still no refund of the balance from the seller or his attorney... I don't expect he'll ever admit that he was wrong & pay what he owes me."