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Verified
5/5

2011-01-06

"I had a terrific experience with this company from start to finish. I bought a hard drive upgrade kit for my tivo on ebay. I was a bit reluctant to buy on ebay, but they were awesome! The drive kit shipped quickly and arrived within a couple of days. THe instructions were crystal clear and tools were included for opening the tivo. From start to finish the upgrade took about 20 minutes. I would not hesitate to recommend them!"

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Verified
5/5

2007-01-30

"I ordered a tivo upgrade. It was shipped that day and arrived the next day. Unfortunately, something had happened and the drive didn't work. (probably damaged in shipping) When I notified them, they immediately gave me a return number and within a week, I had another drive that worked perfectly. "

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Verified
5/5

2005-12-01

"The company is has a great product, excellent installation instructions and very responsive to questions. A superb buying experience."

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Variety of brands and products offered
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Ease of ordering online
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Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
Making decisions on their own
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Being knowledgeable
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Resolving problems
N/A
Overall customer service
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N/A
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being easy to reach
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Verified
5/5

2005-11-08

"Did not receive all items. merchant corrected error very swiftly, part arrived next day. Merchant was prompt in email follow-up. Missing product would NOT keep me from ordering from them again. Instructions were very clear and easy to follow. Install was very routine and no issues. Overall very good experience."

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Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Verified
5/5

2005-10-24

"Ordered replacement drive for my series 1 Sony, Same day shipment - no problems with installation"

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
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Overall web site
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Verified
5/5

2005-10-01

"Ordering was easy as the web site is very intuitive. Product shipped same day. Question to company was answered very quickly and provided all the information needed to complete the upgrade. I'd highly recommend using this company."

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Verified
5/5

2005-08-01

"Excellent and rapaid responses to several emails I sent asking for disnostics and assistance in the problem that I had with TIVO not powering up. This store, unlike others, will ship a drive and take it back (less handling) if it is not the cure. I am VERY pleased with that type of customer service. Other stores would not offer that and I do not want to have an extra TICO drive. I am GLAD that merchants like this offer such a "no questions asked" return policy. My Lifetime Series 1 TIVO is repaired and running quieter and faster. Thanks"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-21

"I purchased a Tivo upgrade for an olmost obselete 14 hour Tivo Machine. I was very impressed with the efficiency if this firm. The turn around time for my order was axactly as they said it would be, I didn't think this was possible. The upgrade was complete in 48 hours from my home to them and back again. These guys have their art down to a science! I would award them 100% more if that were possible! Well Done!

Derek M. Hughes.

A satisfied and happy customer!
"

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Verified
5/5

2005-06-10

"Fast shipping. Fast customer support when I had a problem with installation, even over the Memorial day weekend when everyone else was on holiday! "

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-05-11

"Absolutely the fastest and most accurate order I have ever placed online. I placed my order at around 2:30pm and the item was shipped by 4:15pm!!!with a tracking # and I recieved the item in 2 days!!! I'm just a simple home user and I really appreciate the fast service and great prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-04-08

"TIVO Maniac! Wow TVRevo is awesome! I have been wanting to upgrade my Tivo for awhile now and TVRevo made it so easy. I ordered my Tivo 120hr upgrade on a Wednesday, got the Fed Ex package the very next day. They provided the best step by step instructions, I had my Tivo apart, back together, and recording new programs,in about 20 mins, it would have only took fifteen, but I had to open the box, get the philips screw driver and a soda, to perform the installation. I will be telling all my friends about your site. Thanks again! Jill"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site