"This is by far the WORST company I have dealt with online. BEWARE…They use a bait and switch tactics.

On August 22, 2007 I called TVsDepot to order the Canon SD850 IS and before placing the order I called their customer service department & the sales department (John House) to confirm that this is the camera I will be getting. I emphasized to both people that I do NOT want the gray mkt Canon IXY Digital 810 and I was assured by both that I will get the Canon SD850 IS.

The order came and they sent the gray market Canon IXY Digital 810, which is NOT what I ordered or was assured I would be getting. Even though it was their fault, I had to pay out of my pocket to send it back as they would not issue a return label to pay for the return. I then called customer service and spoke to Rachael who said she will be sure I get the Canon SD850 IS and sent me an email to verify the fact that she will take care of the mistake. So I give it another try (#2) and once again they send the gray market Canon IXY Digital 810.

I was furious for being lied to twice and to top this off even they tried to sell me a USA warranty for the gray mkt camera and when I said NO, they offered to give me the warranty for free. So I sent the 2nd camera back on 9/10/07 and upon a follow up call on 9/16/07, it was confirmed that they got the camera and the amount of $319 would be credited to my VISA account and it is 3 1/2 weeks and several phone calls to try to get my credit card credited and of this date it has NOT been credited.

They will NOT credit me the 2 charges of $16.50 (that was their fault) of which I had to pay for to send the 2 cameras that were NOT what I ordered twice or was told that I would get.

Getting to the customer service department is very difficult and they keep you on hold a long time even when you have an extension number to contact. I wasted over one month dealing with this incompetent company.

I would NEVER DO business with this firm or recommend them to anyone as they are NOT TRUSTWORTHY and the way they treat customers is a real insult.

I ordered the Canon SD850 IS from Abe's of Maine and spoke to a very polite sales person and got what I ordered with prompt delivery, and NO problems. What a pleasant experience to do business without problems.
"

"Fotoconnection has been of a wonderful service to us. The camera was sent promptly and is exactly what we expected. Thank you for your excellent assistance and service."

"Receive product in a advertised time limit. Have not installed the product but teh seller performed its advertised duties."

"I ordered this tv with high hopes. Once I ordered it, they sent me an email wanting to confirm the buy, which I thought was reasonable.
I called tvsdepot, and when I got to a person, he told me that it was going to be 99 dollars more. I went for it, thinking I did not want any trouble with the order.
I did that, and then the sales rep, asked me repeatedly if I wanted an extended warranty. I told him no, and he made me feel bad about not getting it.
Ok, order done, I waited for my order, even got an email with tracking, very good there.
Well, I kept tracking it, and it just stayed at their warehouse. I had to call up the shipping company and ask them where it was. Finally they got it shipped. Once it got to the warehouse in my city, I had to call them up and ask them where to get it, because someone obviously did not put it the system to have it delievered. I went and picked it, which was a hasle, because it was so big. But the product is brand new, and I am not complaining about the quality of the product, just the service.

"

"Price for Sony SRT910 receiver was among the lowest on the net. Some tracking info was slow to update- otherwise no problems with the vendor- Fotoconnection.com"

"I've received the camera pretty fast - only in couple days. The price was exactly as advertised. Overall, good experience."

"Good price on Sony W90 Camera. I had thought I had ordered a black camera, but received a silver camera. Not worth hassle of mailing back. Camera works great."

"prompt, courteous service. am awaiting delivery with high hopes. so far it has been a very good experience."

"received camera, but not camera free promotional kit? can you send it immediately. received camera, but not camera free promotional kit? can you send it immediately.received camera, but not camera free promotional kit? can you send it immediately. "

"At first I didn't know what to think of my experience with this company, but after the initial contact with them, I have been satisfied. They have
done what they said they would do for me. And the Panasonic camera that I purchased is great, even though it isn't the color I had originally requested."

"Best prices on HDTVs out there. I have been researching t.v.'s and prices for several months and am very pleased with my t.v. and the deal I got on it makes it even sweeter."

"We got the camera on time along with the battery separately. We are waiting for the free camera stater kit and very excited about it. The product is very nice and we used it for the Fall Colors :-)


*** FRAUD.... They sent the promotional kit very late and I had to follow-up a lot. Wasted a lot of time and money. "

"The camera received is perfect. Brand new with US warranty. The transaction was as expected; thorough and detail. I already placed another order to purchase a more expensive camera (Canon 40D) to upgrade my main system.
Your websire was already been bookmarked for future purchases."

"Ordered was exactly what i wanted and saw. every operator tried to upgrade battery and sale something else which already came with purchase. Its a scam!!! Phone service is slow and long, talked to many operators and never got a definite answer. And still waiting on promotional items."

"DO NOT BUY from this company!!! The same history as the other reviewers - I ordered a digital camera, they called back to upsell a battery, memory, and at the end of the conversation informed me that the camera that I ordered was not in stock and that they were shipping a different (inferior model). I explicitly asked them to cancel my order verbally and followed it up in writing by email. A day later they sent me an email indicating that the inferior camera was shipped. Their return policy states that I cannot return an open package. For any returns within 10 days there is a 15% restocking fee and they will not accept a return after 10 days. I am left to deal with the credit company and pursue legal action."