"My order was not filled for 4 days and it took a total of 2 weeks to get the order to PA. This is totally unacceptable. "
"Do yourself a favor….. order from Bass Pro, Tackle Warehouse takes FOREVER to ship your order! Bass Pro changed their shipping policy. You get your stuff quickly."
"Ordered pline , Backordered which I understand. When stock was available I called and they said it will be shipped immediately since I had already paid for the pline, one week going on two weeks no email said it had shipped. Called back and the person told me I would recieve a email that day it had shipped with a tracking order, no email and it's been three days. Promise and no shipped order. Probably never order form them again, sorry but if I ran my business like them I would be out of business..o"
"I have had an account with TW for many years.
Recently I had a simple issue with the billing and, though I provided and explanation and a solution, their customer service team cancelled the order and said they couldn't "uncancel" it (yep that was the word they used!)
I was told if I still wanted to buy the items form the original ($600) order I had to re-enter each item again.
Really? Clearly they are not interested in my business. "
"tackle warehouse is the worst of worst place to buy items. If you have lots of money then buy. Customer service people are more worse. They send items were there is no guarantee to get delivered. Believe me don't buy any stuff on the site because they will take your money first then treat you like s*it. Worst place to shop"
"My first order came fine but my second had items that were on back order they should have shipped 2 weeks later its now been 2 months i cant get customer service to answer the phone & when i send an email i get the same response email back everytime whitch is no help at all ill never order from this company again not worth it there are other online stores that are way better!"
"Where do i begin!!!!!!!!!
I heard a lot of good things about this company and i had the worst experience. My experience was soo bad
It got me wondering about the type of people that work their.
I placed 2 orders i cancelled one of them.
(Problem1) They managed to withdraw money from my bank account for the cancelled order and not the order i actually wanted.
(Problem 2They tell me they will ship out the order i wanted yesterday but i call today and now they tell me its on back order and it wont ship till next week
( my advice) work on your online system to make sure tbe orders in stock state ( back order) to eliminate false postings and confusions.
Problem 3- the people on the phone need further training. One lady suggested i email the customer service. I emailed customer service, they called me back but i didnt answer. When i called them back they recommended i send another email about my orders?!?!?!?!
As you can see people their is a lot of unorganized business going on. From my understanding it might have something to do with the new people they hired??? I heard a lot of good things about this place but now i cancelled both of my orders and wouldn’t recommend this business that’s actually a circus. No bueno
"
"Found what I wanted made the purchase with upgraded shipping. Got an email saying they had to charge me an extra shipping charge because of multiple items or a fishing rod. This should have been included at the time of checkout and not in the "notes" or on the home page. I prefer a company that just tells me what it is and I can buy it then go on to buy more. I will not make anymore purchases with this company. "
"This place is a JOKE I ordered baits for a trip paid $5.00 extra to get in time. 5 days later they tell me they could not send it because the address on my card did not match. This is after I tried to find out why it was not here. Never again. "
"Tackle Warehouse used to be one of the best mail order Tackle Shops.
In the last year, they have dropped in my opinion.
They do not post product feedback in a timely manner(still waiting on a very positive product review I submitted in January 2019)
Their shipping is not as fast as it used to be and their customer service has gone down hill!
I will only shop there in the future when they have a sale!!"
"I would never recommend this awful company. Nothing should take more than a week to get to me and they should care why it has not arrived yet. I will never use them again and I will make sure everyone i know avoids them as well. In 2019 10 days for items to arrive is nonsense. Be smarter than I was, shop elsewhere."
"Tackle warehouse doesn't produce the products when ordered. UPS lost my package and tackle warehouse told me they dont care. Terrible customer service avoid ordering from them. "
"I placed an order on 27/06/2018. As at 17/09/2018 my order has still not arrived!! Placed the same order with Amazon, was charged 1/3 of the shipping that TW charged, my parcel arrived 3weeks later!!!!!"
"I've purchased several thousand dollars worth of merchandise from Tacklewarehouse. NEVER have I had any issue with the ordering process or customer service. In fact, I have returned several products that either I didn't like it or was defective and they took them back no questions ask. Refund issued same day as item was received. "
"All of the bad reviews has me totally shocked ! I have had nothing but excellent service from them. I just put three orders in for their Memorial Day discounts and free shipping. Received fast and absolutely no problems !! I would not hesitate to order from them again - Period !!"