"The associate who helped me with my order was great! But Talbots sadly didn't make enough of the color brown in it's items. It's in all of your catalogs but unavailable when trying to order."

"Excellent… did not have my charge card available, she verified my information, and processed the order. "

"The Associate placed the correct order for me and gave me the instructions on how to return the items."

"Great assistance and quick respinse"

"The robes that were ordered for me were not processed even though I was told they had been! Waiting and many calls to find them was very frustrating and now I have nothing for my grand girls! I think Talbots should substitute for their mistakes of selling merchandise that is out of stock!"

"The wait time to speak with someone was minimal. In the past it has been a very long wait."

"My comments are directed at my 1st(there were 3 total)conversation which was my original order. Totally wrong after I guided the associate ( I am an 18 yr retired associate) I explained emphatically the difference between billing and sending info. Most important because I am not at mt residence (billing) for a long time as I am a snowbird. He STILL managed to reverse billing & sending info & so it is on the way to a vacant address. He also charged shipping. I called within a few hours to cust service to cancel the order which I was told they did. Two days later I got a confirmation that it was still sent ( to the vacant Florida address). The person taking the ordering was not trained competently. And the 2nd person assured me it was cancelled and not going to Florida but Apparantly on the way according to my confirmation."

"I went to the store and the young girl was very helpful. She was very knowledgeable and sweet! She made me feel special. All employees should be like her! I will be back."

"Would pay more for USA made clothing"

"I was unable to place an online order using my rewards. When I logged in, it clearly showed I had rewards available to use. After shopping, upon check out, your system said I had no rewards available. It made me angry!!! I called Customer Service and in order to use my rewards, I needed to place my order over the phone. Very unsatisfied ... Talbot's needs to address this issue promptly. The customer service agent said it was a known issue."

"Very happy with phone service. Nice to talk to someone who speaks English!"

"English speaking associates because I am hearing impaired and accents make understanding harder."

"Customer Sevice agent was understanding, kind and courteous. He was willing to assist ensuring my needs were met."

"Talbots is my go to store. I don't care anything about going to any dept store."

"Excellent customer service! Thank You! Shopping at Talbots is always a pleasure."