"I called the 800 number because I couldn't reach an associate in my local store."

"Please offer petites sizes in all your products,"

"I have been very disappointed in the quality of your products in recent years. The fabrics are cheap and do not reflect what USED TO BE Talbots cut above other retailers. I have better luck with quality fabrics at J Crew FACTORY store. This is a sad commentary on what Talbots has become. The sizing is inconsistent which makes it a challenge to shop at Talbots, especially since I shop petites and they are harder to find in your stores. When I first started shopping at Talbots I could order my size and every item fit like a glove. Not now!! Lastly, Talbot's prices have skyrocketed for inferior products. I would be ashamed to assign the prices for such inferior products. I am seeing this especially in sweaters! I can purchase acrylic polyester sweaters in Walmart and not for $99.50 or more!!! Please go back to the quality you used to have in your products and make your long time clientele happy."

"Sales Associates may need work on speaking clearly."

"I’m basically pleased with my phone orders. Most of the time, my consultant is excellent! Sometimes I’ll get a male with an accent n he’s not as good as the females! The females seem to know exactly what I’m talking about when answering questions about the products n the fit, etc"

"Have been having problems with your website, agent did not understand what I was telling her and could not get them resolved, problem happens frequently when trying to order, keeps looping back to checkout page without completing transaction. Doesn't matter whether I sign out and re-start order, same thing happens. Very frustrating to have to constantly call in orders when you should be able to complete orders online. Work in the software industry so it is not a question of not being able to understand how to order something online, problem is your website, your agent indicated I did not know what I was doing."

"I live a distant from Talbots and not always able to get there when I see an item I want to buy. I was unable to order the item I wanted to buy on line so I called the number listed for Talbots. I was greeted by a very pleasant lady who knew exactly what I wanted and completed the transaction in a very timely manner."

"I have a lot of trouble placing an order on your website. It keeps taking out my address and wanting me to enter it again. That is why I had to call the other day and place my order over the phone. Very frustrating."

"Phone experience was quick and satisfactory."

"This time a gentleman handled my order… he seemed “ new”…. He completed it but the women I usually deal with seem more experienced."

"The associate I talked to was very helpful. I had some Talbot reward money to use and there was no place online to post it. He was so helpful and placed the order for me using my claim rewards!"

"I had not received a sweater I had ordered. The lady I spoke with canceled the order and I reordered. She was great!!"

"Call center associate was a delight. Sorry I can’t remember her name"

"Whenever there is a reason for me to contact Talbots employees are always respectful and helpful with the merchandise’s. They are very knowledgeable of the rewards and promotions currently available."

"Need to get better associates for online orders."