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Verified
5/5

2006-02-01

"I ordered 50 mini DV cassettes online late in the afternoon of January 30, and had received my package by 5:00 pm the very next day! I only paid for the cheapest shipping rate possible! Their prices are the best and this is the second time I have ordered from them."

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Verified
1/5

2005-12-08

"The store charged my card, but never shipped the merchandise. I called the number on the website and left several messages to an answer machine that didn't state the name of the business, or even a person. I never received a call back. I sent a few emails, to which I receieved no response. I finally had to dispute the charge with my bank to get my money back. DO NOT DO BUSINESS WITH THESE PEOPLE ---- IT IS A SCAM!"

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
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Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Verified
5/5

2005-11-14

"They had the lowest price I could find on the JVC Mini-DV media. $2.55 each. Ordering was fairly simple, but the price was the main concern for me. I didn't have to deal with customer service. The item shipped in accordance with the committed time frame."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
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Resolving problems
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Being trustworthy
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Making decisions on their own
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Verified
3/5

2005-06-18

"Well, this was my 3rd or so order with TapeStock. Had no problem before. However this time I had to call like 4 or 5 times to ask if order was shipped or not. Few times I was assured it will go out. It did not, so I had to buy tapes localy before my trip and cancel the order. Had to make aditional call to get the order canceled and money refunded as the first time it did not happend. It took over 3 weeks dealing with this matter.

Itt was pain to deal with it, however they in the end refunded the full charge back to my credit card.

So far this was my worst online experience in a long time. But I would not write them off totally yet as my previous orders went smooth with them. Either my order was jinxed or they had some management changes (hopefully not the second) Will have to see and maybe try them again as their prices are good.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-03-20

"Good prices. Shipped same day as ordered, received fedex tracking next day. Tapes delivered quickly. No problems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Overall customer service
Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-01-04

"These guys are awesome! The best prices that I have found on MiniDV tapes. We have bought probably over 500 tapes from them and I have had nothing but great success.

I placed the order yesterday morning and I have my tapes this morning. It doesn't get much better than that!
"

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Verified
5/5

2004-09-07

"Web site had all the critical information and accurate specifications necessary to make an informed buying decision. Very quick turnaround on the order and product was packed to withstand any shipping environment. Will definitely purchase from Tapestockonline.com again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Overall web site
Web site being easy to use
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Verified
5/5

2004-03-27

"With only a few comments recently, they deserve another GOOD one. Good prices on Panasonic Master Mini DV tapes and prompt delivery at reasonable S/H. No frills but good pricing/delivery, that's why we shop online!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
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Resolving problems
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Being trustworthy
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Overall customer service
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service making decisions on their own
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-25

"I am a returning satisfied customer. I purchased 20 Panasonic DVC-60 mini-DV cassettes. Within minutes I received prompt email confirmation for the order (always assuring).

The package was delivered quickly and arrived without incident.

All in all, smooth transaction. This is how online ordering should be.

I would buy from TapeStockOnline again, simply because they have the best prices and reliability combined package.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-09-25

"This seller's Web site is rather minimalist, but prices are excellent and in many cases the minimum order is smaller than other sellers. My rather small order was shipped quickly, I received a tracking number, and it arrived in good shape. Product (cardboard sleeves for VHS tapes) is higher quality -- heavier stock and semiglossy finish -- than I expected. I'll order again. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-06-18

"I ordered 10 Sony miniDV tapes. Excellent price and excellent shipping. I am very happy with the quality of the tapes. They even gave a free magnet and a free pen with the order!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-03-07

"Bait and switch. Out of stock for Sony MicroDV tape. Took my order anyway, then notified me that they do not know when it will ship. Price was low, probably no intention of ever sending tapes. I called, only answering machine, at 3:30 on Friday. DO NOT ORDER ANYTHING FROM THEM!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-29

"Bought 20 Panasonic mini DV tapes : AY-DVM63PQ at $4.50 each. Superb service and delivery time. Don't know how they can be the cheapest and the best at the same time! Wonderful buying experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

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