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Verified
5/5

2006-10-13

"Excellent prices, excellent shipping options, even to Alaska and Hawaii. Most sites only offer UPS/FedEx 2 day or overnight service to Alaska and Hawaii; TekGems.com offers USPS which is a much cheaper option!

The service was awesome as well, I received an email from them at every step of the process and culminating with a tracking number so I knew when to make the trek to the post office.
Would buy from again.
"

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Verified
5/5

2006-10-13

"Absolutely wonderful service. I needed to get the contents of a SATA drive from a computer that crashed and TekGems came to the rescue. Sun even delivered the unit to my house to save me time. The adapter worked perfectly and I was very impressed with the integrity of the company and its attention to my needs. I will definitely buy from TekGems again."

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Verified
5/5

2006-10-13

"I was sent to TekGems.com by a partner of ours.
The order process was simple and the items arrived very fast.
"

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Verified
5/5

2006-10-13

"FREE SHIPPING & A GOOD PRICE ON VIDEO CAPYURE CARD. ARRIVED IN A TIMELY MANNER.
THANKS
"

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Verified
5/5

2006-09-16

"Always a pleasure dealing with TekGems. Fast, reasonable, and responsive to questions and problems."

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Verified
5/5

2006-09-07

"Good communication. Got my item much sooner than I expected. Packing was good. Item was of good quality and worked well. Will buy from again in the future. "

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4/5

2006-09-05

"Initially I had a problem when my order was cancelled. A customer service representative contacted me and resolved the issue. Shipping was fast.

Having positive experience with their customer service, I would buy from them again.
"

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4/5

2006-09-04

"UPDATE:
I was contacted by Sun Kim, Owner of TekGems. He made this error right to me and offered it to me at $10.00 shipped(still a great price). I just wanted to update the community on this seller, and I will do so again after I have physically recieved my order.

-Nathan

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Ordered a USB to IDE adapter retail boxed item for $5.50 shipped, less then 2 hours later i recieve a cancelation email and now the items at $10. No kind of attempt to rectify the situation or offer the item for a additional charge of $4.50(which I would have taken). Just a straight 3 sentence email saying my orders canceled and I will be recieving a refund.
"

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Verified
5/5

2006-09-02

"Super fast shipping, product was exactly as described. Got a hard to find product at a great price. Would do business with them again."

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Verified
5/5

2006-09-01

"Great prices, great product and fast delivery. Without any doubt I will order from them again."

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Verified
5/5

2006-08-28

"Product was as described. All my questions were answered. Staff was knowledgeable and courteous. Price was very reasonable. Delivery was very swift. In all, a positive purchasing experience.

Thanks

James A Edgell
"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-25

"I received my shipment very fast. I like the service and products Tekgems offer. Thank you."

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Verified
5/5

2006-08-25

"Got what I ordered in short order for a great price with a good deal on shipping. Will order from this site agian."

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Verified
5/5

2006-08-25

"Very fast service. Product was exactly as described. I will use this store again."

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Verified
5/5

2006-08-19

"My product arrived very fast and was more than I expected, surely buy again!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use