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Verified
5/5

2005-11-20

"There was a problem with the issue of some dead batteries with a product I ordered, then an issue with the compatibility of a certain product with Win XP, but Tekgems replaced the product with one that was much better (and it worked!). Fast email replies, fast service. Excellent company- everyone should definitely consider buying from here."

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Delivering products on-time
Ease of checking delivery status
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Verified
1/5

2005-11-12

"Complete rip off! I bought Bytecc Aluminum notebook cooler, the one that is suppose to support 17" notebook, from this loser! Guess what? It's smaller than my Hypersonic Aviator EX7 notebook so I requested a full refund. Then they said they can't give me a full refund because all of 17" notebooks come in different size so the cooler support some 17" notebook. On what part of the cooler's description stated this? NOWHERE! I hope they choke and go out of business! I'm going to file a complaint to BBB too!"

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Overall quality of the company
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Verified
1/5

2005-10-24

"This company is TERRIBLE.
First, they charged me and never shipped my order. When I called, they said they didn't know why, but the warehouse never got the order. Finally sent it and it has been even worse since then.

They are they only company to sell the item I purchased and everytime I looked to support for the product I was routed back to TekGems.

I called and the guy told me he didn't have time to help me, now or ever and that I was out of luck.

I feel totally screwed. I buy things online all the time and have never experienced such rude, unhelpful customer support.

Just thought everyone should know.
---UPDATE---
TO be fair, since my comments, the seller has sent me a higher-end replacement - no charge. I will be sending the other product back, as it has no value to me.
While in the end they did a nice thing, the attitude I encountered when calling was very defensive.
Overall, I guess this worked out ok.
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being knowledgeable
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Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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N/A
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Verified
5/5

2005-10-18

"Bought 8 120mm Yate Loons.
I always wanted to put as many 120mm fans as I wanted and it came true.
Thanks to the Great Price:)
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
4/5

2005-08-31

"I ordered 5 Orange Yate Loons from Mr. Kim on 8/25. Products arrived in great condition and in a timely manner. Mr. Kim was very easy to contact via e-mail and very quick in replying to all inquiries. Order processing was a little slow compared to other vendors but was still within 48 hours of order placement. Would definitely do business with Mr. Kim again."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2005-07-28

"I ordered 7x120mm fans and they were delivered promptly and well packaged. Goods arrived 10 days after order made - considering that my address is half the world away this is fast service. Good price too."

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Verified
5/5

2005-07-18

"Prompt and helpful customer service allowed me to make an addendum to the order after initially making the purchase beforethe itme shipped. They have good prices and even better when you can get a quantity discount.

Purchased 3 120mm yate loon case fans. Didn't ship incredibly fast, but not everyone can be like newegg in that respect
"

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Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Verified
5/5

2005-06-01

"Hello,

I am an international customer and I ordered a package from TekGems. Not only they answered all my emails the same day they send the package when i ordered it at the same day.

They are very helpful and as I received my package I asked them where I could give them positivi feedback because I was so happy. Product came brand new and with a special case to protect it from crashes.

Glafkos
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
2/5

2005-04-06

"They charged me for USPS Priority Mail and then shipped First Class. I realized this right away and I sent an email to the company. They explained that it's not their fault because the website doesn't allow them to specify First Class. I wrote them back and said that it IS their fault and that it was unacceptable. I needed that package immediately and had I known they were going to screw me on shipping, I would have chosen FedEx instead. The customer service refused to do anything about it or to refund partial shipping charges - since they LIED. I find what they did very distasteful and dishonest. I am very disappointed and I will never buy from this store again."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
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Verified
5/5

2005-02-18

"Sun Kim was a pleasure to do business with. I placed my order late wed evening. Tekgems processed it on thursday and shipped out that day. I received the package at work on friday.

I ordered a 10 pack of 120mm fans and they came wrapped in 2 packs of 5 in bubble wrap. Well packaged.
"

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Verified
5/5

2005-02-02

"Ordered 10 fans middle of the night Saturday, got them Wednesday morning. No problems. The box came well-packed, and none of its contents appear damaged."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
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Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Delivering products damage free
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5/5

2003-04-18

"Re: Creative Labs PC Multimedia Remote Control
Great seller. Quick communication, smooth traqnsaction, fast shipping and delivery. Will recommend him in the future to others.
Thank you!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-02-12

"I thought the price might be too good to be true but I received what I ordered promptly and it was exactly as advertised and expected. I would order from TekGems again. Great value and service!"

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5/5

2003-01-17

"Sun W. is great to work with. He answers support questions promptly. I will bookmake TekGems.com and visit there often."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-15

"A very nice person to deal with. Great packaging and super fast delivery. I ordered on the 13th and it was at my house on the 15th, CA to VA. Buying online would be a much better experience if all merchants were like TekGems. Thanks!"

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Is committed to quality products and services
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Overall product shipping and delivery process