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5/5

2010-09-29

"I read the resellerratings.com scores on this company and was a bit wary before ordering. 5 Port gigabit switch for 19.49 inc delivery at basic rate was worth the risk - it was sold out everywhere else cheaper; Good thing too. I ordered it at 14:28 one day and it was here the next morning. I would be cautious again about ordering anything that could require an RMA due to the other reviews on google shopping but in this instance I'm totally happy and will be back again to shop. FTW!"

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Verified
5/5

2006-05-05

"I was thoroughly impressed with Tekheads. I caused so many problems and they took them all in their stride! I ordered all the bits for a new PC off them, they got everything delivered very quickly, even though I paid for the cheap delivery, upgraded parts of my order because the thing I ordered was out of stock, and responded very quickly via their support site. I had to return a PSU because it blew (cheap surge protector) and I got the replacement quickly also. I was a nightmare customer for them but they sorted it all out."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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Verified
5/5

2005-02-25

"Good pricing, no hassle, helpful staff. What more do you want?
They also have some great bargains in store if you collect your delivery.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-02-06

"Fantastic service from Tekheads. Kept up to date at all times of my order status. Items dispatched on time and arrived promptly. I know where my computing purchases will be made in the future :)"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
N/A
Being knowledgeable
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Being trustworthy
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Resolving problems
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service being knowledgeable
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Overall web site
Web site reliability
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Verified
1/5

2004-10-07

"Overall impression of this seller is very poor - messed me around for over 2 weeks with an RMA and then sent the same faulty item back to me with the same fault minus half of its packaging (a situation THEY would never accept if it were the other way around!).Would NOT use again if they were the last reseller on the web!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-01

"Exelent, i have made about 6 seperate purchases with TekHeads since december, every prodict i have recived have been on time and in good condition, and also all items seem to be good quality and worked well.

i have always purchased online and only had to contact TekHeads once, which was because of a declined credit card transaction. I spoke to a TekHeads representative, who was very helpfull and the parts were with me the following day.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-04-15

"I had a faulty motherboard where the mouse port nor keyboard port were working properly, I had to botch it up with bits of rubber, and in the end they totally failed to work. Then they sold me a heatsink/fan combo for the CPU which is then been taken of the market which damaged 2 AMD Athlon XPs. They did not replace either of the items and said they tested the motherboard four times, I took the motherboard to a different shop who said that there was definately a problem with the keyboard and mouse port so they supplied me with USB keyboard and I had to order a USB mouse from elsewhere. They also played me about a lot and didn't even send back my components when they said and they confirmed on more than 2 occasions but failed to do so. I was extremely dissapointed with the service and do not recommend anyone purchasing from here, because if they have to replace something, they won't do it!"

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5/5

2002-04-03

"Excellent service, fast and responsive"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered