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Teknogear / Tecbuyz (formerly: Superstore Electronics)

4 reviews
1.57 / 5


Please note: It appears that this site may no longer be active or is now pointing to a domain unrelated to the original business. As a result, we have temporarily suspended organic review collection for this seller.. Click Learn More if you have any questions.

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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-10-05

"I made a purchase and the next day called to cancel, no reply, sent an email, no reply, sent rma, replied that I may return it "with no hassles" when I recieved it. Paid for three day shipping, the charge on my card was higher than what was shown on website. Sent more emails I have not recived the item after a month, no reply. The website is now down, was up 4 days previous. The web domain is registered out of Alberta CA. I tried an email from that source sent back to me. Last email I informed Rob that I would be filing with the FBI IFCC, no reply, no product, no website now. If anyone was able to resovle a transaction like this or has any current info please contact.
"

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Overall quality of the company
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Value the company offers
Is consumer focused
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Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being knowledgeable
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-07-13

"I purchased the Stereo Distribution System NUVO NV-E6DMS from these guys for $1325. This was the best price I could find on the web, however I was worried about the reviews posted here. I emailed them of my concern regarding their reputation, and asked whether the item was in-stock and would ship right away. I also said I would post my experience here.
It took two weeks instead of the week promised, but everything else was perfect. I also appreciate how they don't gauge for shipping as some retailers do. I would definetely buy from them again, but I would check stock first.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is committed to quality products and services
Is easy to do business with

Verified
2/5

2004-05-11

"Ok,I knew this store has less user reviews but I wanted to buy the Edifier speakers. I placed order anyway. I sent email to ask about the poor ratings here. They told me that the complaining guy here was a fraud in Greece. He used a stolen credit card and they didn't do international orders anymore. As for my order, the speakers would be shipped from Canada. Ok, so I waited a few days and got impatient. I sent several emails asking for order status or tracking number but they didn't reply. Finally I contacted Edifier Ca, and got my tracking number. It's on its way, no problem. But Superstore should have provide the tracking number anyway. Got my speakers yesterday, as good as expected."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused

Verified
1/5

2004-02-01

"Thay did not ship my order I've given on 16th of Dec. 2003 yet (Feb. 1st 2004). They've got the money and they do not answer my e-mails anymore! DO NOT buy from Superstore-electronic.com..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site