"dont dispatch order even after 1 week"
"Fake app. They never deliver even after full payment in advance. And when you ask for refund, they ghost you!"
"service is so slow. My two prepaid orders are on hold for more than a week. Really poor customer service. They dont have a valid number to talk to a spokesperson. Pathetic process of complaint registration. They reply once a day and tell me that will be update by evening. By evening no body replies. Worst expierence of any site for paying more than 1.5Lac. Its better to order from daraz. Atleast they respond to queries. I would say if you can have a wait for more than 1 month then order from them. Because they wont ever deliver i time even while taking shipping charges."
"Always accept the order and at the last minute says item is out of stock and the item they sent is in very bad condition "
"so I bought an iPad 3 years ago, a brand new one and in the last few years I never ever took it to anyone for repairing and just today when it wasn't working due to high voltage its eternal things got damaged and when the repairing person in Saddar thought to remove the back cover of iPad, I was so shocked that the whole iPad was joint with glue as it was already opened, so this TELEMART gave me an OPENED IPAD "
"Pathetic service. I ordered air conditioner and the delivery time conveyed to me is 5 working days. After one month they cancelled my order and said the stock is not available. And they will take 10 working days to return my online payment. I suggest everyone that don't trust them, it's a online scam. I have several proves of their scam which includes call recordings, screenshot of emails."
"They promised to deliver the product within 4 to 6 days but its 16 days now and im still waiting for the product. They charged me Rs.30000 in advance and now i have to wait for them
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"I have an issue with Telemart regarding PTA TAX, i have purchased a mobile with deal of PTA APPROVED. But PTA is saying that my both EMEI numbers are registered with fraud. I have sent many emails, call, your helpline, but no one is giving me response. My ph will be blocked after 06 may 2021. Please help me, I don't want money but please get PTA TAX,as per your company's deal Dear Sir,my name is aziz Ahmad khan, I have purchased a mobile Samsung galaxy s21 ultra 5g (dual sims-EMEI#353769597131112 & 354240327131110) from telmart.com (Karachi based online store) on 24.02.2021.(order#2021023224447) they have got registration of captioned EMEI numbers. now, today, I have received a sms from 8484 that my phone has been registered with fraud and I have to present ownership. please help or guide me, regards with hope of positive response from your side, please pay PTA against my both EMEI numbers or refund TAX AMOUNT."
"I ordered sneakers, they asked for advance payment. I paid them in advance. It has been 30 days and i never received my order and worst part they are not responding to any of my tickets, emails and calls. STAY AWAY FROM TELEMART. they are SCAMMERS."
"Well, I expected a lot better service from telemart as it's a renowned online seller. I ordered a Megir watch from their app. Firstly, they didn't call me to confirm the order. Secondly, their package was received by me after 6 to 7 days of order placement. Third, they sent me the watch without box. Fourth, the watch was defective as it's clasp isn't working and isn't closing. Fifth, there was no battery in it and it's not working.
So, overall a very bad experience and I wouldn't recommend shopping from them."
"I had a very good experience with the staff at Telemart. Their follow up is awesome. There were some issues with processing my international credit card processing but that was outside of their reach. Perhaps some SBP regulations. Overall, great product and very good follow up. Will definitely buy from them again."
"Presenting Telemart the biggest scammer of Karachi. The Misleading brand that has frauds with hundreds of people. They are selling unapproved and Non-compliant devices from their franchise in order to sell their stocks! Beware from purchasing both from their official Telemart website and their franchises they won't entertain customer complaints about there products instead, they'll tell you that we don't deal in the problems of retail franchise. They are selling Indian Smartphones saying that they are compliant and "We have paid the taxes and they are issued on Pakistan Telecommunication Authority DIRBS" but, in real they are Non-compliant in Pakistan and they won't get approved by Pakistan Telecommunication Authority. I visited there H.Q but, even they won't tried to resolve my issue. I tried to talk to their CEO Hamza Abdul Rauf but, he never called me to ask about the problem!
They have pathetic Customer Support and the helpline number they provided is just a big mess!
Well, I've filed a complaint on both Pakistan Telecommunications Authority and the #CitizenPortal! Beware while shopping from #TelemartDhokebaaz because #onceascammeralwaysascammer Telemart #TelemartDhokebaaz"
"I have very bad experiences of online shopping but last 2 3 time i had great experience because i ordered mobile phone and chargers at Telemart they have good products with quality and Delivery service is also good."
"Telemart is my all time favorite online shopping platform as it provides me my required products with the best quality at cheap prices. They always deliver their deliveries on the time at your door step. They have the huge variety of products also well-known brands items like Apple iPhone 7 Plus, Samsung S8 Plus, one plus 5 and much much more! I always chose telemart and I would suggest you too."
"I commented on their Facebook post it'll explain my story, they deleted comment but I've screenshots.
Comment:
I've ordered one deny power bank on 16 may that should be delivered max in 3 days but still i haven't got that order.
And Rider irritated me third time today that he'll delivery today (same words 3 times) i waited for him and didn't go anywhere after 6 hours he didn't even receive my call.
I complained to telemart and he said let me check I'm calling you back but he didn't call me.
After 2 days Rider called again and said I'll deliver today anyhow i again waited for him but he didn't come.
And same thing happened today.
Kindly please take your Rider to any dark room and give him some shocks and cancel my order, from now i won't receive his call.
Rider's contact number: 03351388817 and he's champion in giving miss calls that your phone won't get chance to ring.
My order number: 700560252"