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Product & services pricing
4.13/5
Chance of future purchase:
4.45/5
Shipping & packaging:
4.36/5
Customer service:
4.40/5
Return/Replacement policy:
4.22/5

Verified
5/5

2015-11-10

"Very satisfied with vendor (note: this vendor has a number of websites for various types of tech equipment). Here's my experience--a very favorable one.

Needed a FLIR ONE in nine days for a sales demo. After some Internet searching, contacted this company by phone.

Had a detailed chat with sales manager. Very informed, pleasant. However, was told product (FLIR ONE for iPhone) was backordered. Placed the order anyway, since credit card wouldn't be charged until unit had shipped.

Placed the order on Thursday; was told to expect it to be *shipped* in 7-10 days, pending receipt of the next shipment. Thus, I wouldn't receive it in time for my sales demo. Imagine the surprise when an email arrived two days later stating that the order had been shipped. Apparently a shipment had been received. I received in four days--in time to allow familiarization prior to the demo.

While I'm sure that not all orders will be shipped earlier than promised, this order was important, as it allows me to utilize the unit for an important demo.

Also, this is the only vendor I've found offering an extender that allows the FLIR ONE to be attached to an iPhone with a case, eliminating the need to remove the case to use the FLIR ONE. An additional bonus: the FLIR ONE/extender combination was on sale.

This will be my initial go-to vendor for tech equipment.
"

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Verified
5/5

2015-10-24

"Good service, any issue I had with ordering internationally was taken care of in a way that made me confident in their company. Quick support, large product selection and they take and amswer to feedback."

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Verified
5/5

2015-10-13

"Katherine was quite helpful. She was going to help me fix my issue over the phone like I wanted, but because I wanted to pay via PayPal that was not possible. Instead she just did the cancellation I needed and left it to me to place the new order."

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Verified
5/5

2015-09-25

"Very pleased with customer service. Thanks!"

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Verified
5/5

2015-09-25

"Great customer service. Very responsive to technical questions concerning products."

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Verified
5/5

2015-09-24

"One of the best online purchasing experiences I've had, and I buy a lot of materials online. I had some presales questions and their online chat folks were fast, knowledgable, friendly, and helpful. My questions were answered promptly and I placed my order immediately thereafter. Everything showed up within a few days - they sent the tracking number so I was able to monitor progress - and the items were perfect. In particular, the oscilloscope carrying bag, which is custom made for them, exceeded my expectations.

This was my first purchase from TEquipment, but it won't be my last. My highest recommendation!
"

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Verified
5/5

2015-09-03

"This company provided great customer service in many email and phone contacts while making a purchase for our new Civic Center. When I finally placed the order, the sales team was very patient in explaining the manufacturer's indicated time for delivery which was longer than I had expected. When the shipment arrived a week earlier than stated in the order confirmation, I was pleased until discovering that 1/4 of the items received damage in shipment (either from the manufacturer's limited package protection or careless freight handling or both). The seller provided great support to get the damaged items replaced, putting minimal stress on the buyer - they followed through with the manufacturer to insure replacements and confirmed when the order was on the way. They earned my 5-star rating in every way."

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Verified
5/5

2015-08-27

"Great price, helpful service, quick delivery. Will order again. "

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Verified
5/5

2015-08-18

"Very satisfied with the personnel that helped me with my order and questions; i.e., Katherine and Randy"

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Verified
5/5

2015-08-07

"I recently had an issue with an order I placed for a projector. When I contacted the seller and explained the situation, a representative named Jennifer went above and beyond the call of duty to make sure that not only the issue was resolved, but that I was satisfied and happy with the outcome. I purchase equipment and materials on a daily basis, and Jennifer was truly a "diamond in the rough." She followed up, asked questions, and persisted in getting my problem taken care of. I can't say enough good about the customer service she showed to me through this entire process. Well done! Thanks, Dave"

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Verified
5/5

2015-07-29

"TEquipment.NET is an outstanding electronic test equipment dealer with a great sales staff. My sales rep, Pete Stoermer, provided me with a complete new suite of Rigol test equipment for my bench at a fair price along with great after purchase support. TEQuipment.NET is now my go-to supplier for all my test gear requirements. Additionally I have recommended them to several other amateur radio operator friends who have subsequently purchased several oscilloscopes and spectrum analyzers, all of whom had similar experiences. Top notch company!"

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Verified
5/5

2015-07-14

"I would recommend TEquipment.net to anyone looking for test equipment. The prices are fair and when I had a problem placing my order on the website, the support staff were very helpful in resolving my issue to get my order in. I will definitely order from them again."

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Verified
5/5

2015-07-01

"Tequipment sales team members are always cheerful, patient, and very helpful. Our orders are always processed quickly and professionally."

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Verified
5/5

2015-06-25

"Very helpful customer service rep. BK307A was low priced."

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Verified
5/5

2015-06-14

"Excellent selection of testing equipment. Best part was the customers service department who was always prompt with each follow-up and knowledgeable of the products. Be sure to enroll in their member program that provides discounts on many items. My merchandise arrived well packaged. I found TEquipment on a Google seach and liked them so much that I will definitely be ordering form them again."

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