"No issues - product arrived on time, everything good"
"An avid collector of the Texas commemorative coins. Anxious for gold commemorative coins to return. Anxious to see the design for 2021. Bought many of the existing commemorative coins for personal collection as well as collections for grandchildren and even for incentives for history students where my daughter teaches!
Great service. Quick turn around. No negative experiences in my many purchases.
Selection is the main weakness."
"The rounds I ordered were not in good condition!"
"Great customer service! I was told they needed some additional documentation to complete the transaction, and they made it very easy to upload what they needed. No hassles. I like that! They are my go-to firm when it comes to purchasing God's money. That's my story, and I'm sticking to it."
"No other precious-metals website has required me to upload a copy of my drivers license, and even after that they tried putting one more obstacle in my way that I flat out refused because I considered it excessive. This was not a $10k order, it was my first order and involved a *gift* being sent to a different address. Said gift was then delayed and did not ship for over a week without my knowledge due to their verification nonsense. They eventually came through in the end but this was way more hassle than I was expecting for an order that was under $110."
"Good website. Good service. On time."
"The 2 pound British rounds look great adding to my 2019 us silver dollars makes a nice set. I think I'm going to have to start getting bars next"
"Texas precious metals sent by UPS to a PO box which they will not do. My package was sent to an address I lives at 14 years ago and in another town. I still have not recieved it"
"Poor communication & customer service. "
“Where to begin…. this lady selected payment by ACH (bank draft) at checkout. The order was over $10k. “Special notes: Please charge in full to this credit card. I will pick up next week in Shiner, appt to be set. I’ll call tomorrow.” As we explain all over our website, we do not accept credit card transactions greater than $10k, and we have ceased on site pickups due to Texas COVID restrictions.
We reached out to her to tell her the order would need to be shipped, and that we cannot process credit card payments that high. We told her that she would need to call in to provide the credit card, and the quantity would have to be adjusted to make that work. There were several other communications between her and our staff as we followed up, but she never called in to provide the credit card, and she never provided ACH info.
We followed up like we do with typical non-paying clients, and we ended up cancelling her order due to non-payment.
She, in fact, was the poor communicator, not our staff.”
"I ordered and they came thru at good speed "
"This was my first order with Texas Metals and I was very pleased. They shipped the day after payment received and I got exactly what I ordered. I will definitely order from them again."
"Texas Precious Metals always has great service. Very prompt notifications when items come back in stock and the order process is simple. Shipping is always fast/secure/reliable. "
"A high quality product delivered on time."
"I’ve made a few orders from Texas metals and they do a good job. They are usually fast to ship. Thanks"
"Professional, courteous, BEST shipping options in the industry for the regular everyday stacker. So so happy for years with TPM!"
A rep from Texas Precious Metals, JOSH.B, has responded:
“This was a UPS shipping mistake. We have communicated with the customer several times to correct it. When we initially contacted the customer he was not forthcoming with his correct address information, which also complicated the issue. As we have explained to him, another shipment will be sent. This review is unjustified.”