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Verified
5/5

2020-07-09

Great experience

"I buy most my silver from Texas metals and love the process and responses to any questions. I would recommend them to anyone to try and the no minimum makes it that much better. Great websites for new stackers who may not have much money to put into stacking "

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Verified
1/5

2020-07-29

NO customer service

"We ordered Silver. They sent us a confirmation of the order. They claim our credit card was denied and further stated it was likely their fault. Yet they did not bother to call or email and help sort it out. This is not a company with which to do business. Everyone sells the same product, the difference is customer service. Search out the small regional provider and leave these big corporations who are only concerned about their bottom line. "

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Verified
5/5

2020-07-29

Nice product

"Good service, I loved the product!"

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Verified
4/5

2020-07-29

Great!

"Site and ordering were very easy to use. One star less because no in person transactions. I would much prefer this and there are no crowds, so don't quite get the corona reasoning. Other than that, Im happy with everything else. "

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Verified
1/5

2020-07-28

Horrible sums it up nicely

"This was my first experience with this company.
Placed an online order using my CC and received email verification of order stating all was well. (Order was to ship next day air) Two days later I went on TPM website to check on status and my order had been cancelled but didn’t say why. Called TPM and apparently my CC had been declined by their “automated” system but they couldn’t tell me why. Never received any communication from TPM about CC issue and apparently never would have if I hadn’t called them. Eventually spoke to the “Vice President” who told me:
1 - he had no idea why my order was cancelled and had no way of finding out.
2 - they don’t call their customers if there is an issue, it is up to the customer to login and check the status of order.
3 - once the “automated system” declines a CC payment (regardless of whether it was a mistake or not) they can never again take a CC payment from that customer.
4 - it was now up to me to start the order process over and use a different payment method.
By far one of the worst customer service Experiences I’ve had. If this company stays in business it won’t be due to their customer service skills - it will be blind luck. They blow!
"

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Rep reply posted 2020-07-28
A rep from Texas Precious Metals, JOSH.B, has responded:

“The card was flagged for fraud and suspicious activity. Given how commonplace fraud is in the industry, notifying the one attempting a fraudulent transaction is not part of protocol. Based on the thousands of other outstanding customer reviews. to say this review is an overreaction would be an understatement.”


Verified
5/5

2020-07-27

Just great

"love my 2oz silver bullets!!!"

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Verified
3/5

2020-07-27

I haven't received my order yet.

"I haven't received my order yet. "

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Rep reply posted 2020-07-27
A rep from Texas Precious Metals, JOSH.B, has responded:

“Your package was delivered on July 17th, 4 days after you ordered. You should contact our office if there is an issue.”


Verified
5/5

2020-07-25

Received a Beautiful Coin

"I just bought my first coin. A Royal Mint Silver Britannia bullion coin. It was flawless. Customer Service was great in answering my questions and it arrived pretty quick. I would recommend them."

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Verified
5/5

2020-07-25

First time gold purchase

"Bought my first gold coin, the entire process was easy, secure, customer service was helpful. Look forward to doing business again."

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Verified
5/5

2020-07-25

Delivered

"Delivered as expected. Will order again from them."

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Verified
5/5

2020-07-24

Great product

"Great company, will order from again in the future "


Verified
5/5

2020-07-24

Quick, efficient, and exactly as advertized.

"Quick, efficient, and exactly as advertized. Will do business with them again."

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Verified
5/5

2020-07-24

As advertised

"Prompt no nonsense delivery."

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Verified
3/5

2020-07-23

cpt tye bralley m/v mojo

" like yall in tx do lot my dealings jm bullion but yall get stock buildt up i will be bymonthy customer thanks tye
"


Verified
5/5

2020-07-23

Excellent experience

"I am not an investor, I simply like to collect silver coins. I particularly like their Texas silver rounds which have beautiful designs and I like their 0.9999 Ag purity. Their ASE and ML are at great prices in comparison to other bullion dealers. Their free shipping is nice touch, too!"

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