"Similar experience to others here. I originally bought some Swan M50 multimedia speakers, and those shipped fine and well back in 2012. In 2013, I ordered some small H2 speakers for my work laptop. These had problems with the control board that cause static/low volume on the left speaker. Any calls to their 1-800 number or email went unanswered. I tried later months in between, no response again and just voicemail that goes nowhere.

If you want Swan speakers, buy them from another vendor! They will not stand behind the product or return emails. Also, my account seems to be missing any history of my orders!

Also this company is apparently called "Chane Music Cinema" but the old URL re-directs and I'm sure it's the same crooks. STAY AWAY!"

"Probably the worst customer service I have experienced.
I purchased and received a set of Swan M10's. The box was EXTREMELY dusty and dirty, and had tons of shipping labels left over from the box being used repeatedly. Upon plugging them in, there was an extremely loud buzzing noise coming from one of the speakers. I emailed John Lane and he told me to ship the system back, and though it was a defect on their side, I still had to pay for shipping ($20+).
10 days later I got an email saying the speakers had been shipped back. The next day, I got an email saying that there is a possibility that the input/output ports were installed incorrectly, and if they were, then I'd have to ship them BACK again at my own expense. WHY could Jon Lane not check them before they shipped out?!?!
Anyways, a few days later, I finally received the repaired speakers back in the SAME dusty box as before. Luckily, they worked this time so I didn't have to send them back a second time.
Overall, my experience was very poor. I would definitely recommend the Swan M10 speakers, they sound wonderful, but I will NEVER order from The Audio Insider again."

"I'll start out by saying that I've owned my pair of speakers (Swan D1080MkII08) for over 3 months so I've had time to get used to them and they've really grown on me. While the product is (now) great and I admit the price is quite agreeable, the service I received was far from that. I had an issue with the speakers in the very beginning. The left speaker was consistently quieter than the right. I emailed customer service explaining my problem but when I received a response, all they did was assure me that problem was unlikely because the speakers are driven by monolithic amplifiers etc.
The thing is, I had already run a battery of tests on the speakers ensuring that the problem was not external. I switched the audio cable, used different sources, played mono recordings and tried several other ways to get rid of my problem but to no avail. Jon Lane wasn't convinced. I decided that I'd live with this minor annoyance and save my $26 for shipping.
A few months down the road, the left speaker starts cutting out completely at random intervals. I contacted customer service once more and was encouraged to return the product so that they could be tested and fixed. I sent them off and three days later Jon Lane is already telling me about how the speakers "perform to spec." Once again he didn't seem to believe that the problem existed. He even went so far as to ship the speakers back to me unchanged without even asking if that was what I wanted. Apparently "the customer is always right" isn't a mantra that ever reached The Audio Insider.
When I got the speakers back, they had forgotten to include my power cable. No big deal, I have the same wire on my camera battery charger. Less than 4 hours into listening to music, the left speaker cuts out. It took me a few minutes to get the speaker to come back to life but when it did, it was muffled and the set was more unbalanced than ever. Rather than contact the ever unhelpful Audio Insider customer service rep (Jon Lane), I took matters into my own hands and opened the speaker up. Turns out the issue was just in a poor connection. I pushed two leads back together so that it was snugly and evenly plugged in. Problem solved.
It's really too bad that Jon Lane couldn't be bothered to be a bit more rigorous in his testing. Maybe if he had taken this know-nothing college student a little more seriously, this negative review could have been avoided. I really like Swan's products but until they are carried by more distributers, I will not be purchasing anything from them. The Audio Insider has spoiled my experience.

In short, I would not recommend dealing with The Audio Insider."

"I placed an order for a pair of Swans on a Wednesday, specifically paying for rush, 2-day delivery. Like seemingly 75% of people, I work weekdays and am off weekends... so in the "Instructions/Special Requests" field for shipping, I specifically noted "please waive signature requirement" (the default on FedEx 2-Day). So, I'm set I think. The speakers will either come Friday, and will either be left for me for when I get home, or they'll arrive Saturday since I paid for 2-day shipping.

The order goes out on Thursday. I'm sent the shipping info from Audio Insider which not only has "signature confirmation" marked, it says "Deliver Weekday" (note, again, FedEx 2-Day defaults to delivering on Saturday unless you tell them otherwise). So now, despite me having paid extra for 2-Day, it's set to arrive 4 days later... because the Audio Insider specifically overruled Saturday delivery (when I'm home).

It's like they don't even want me to have my speakers. Can't have them delivered Saturday when I'm home, can't have them left at my house when I am. So I emailed Jon, who ostensibly said "yeah I see your point, but it's out of my hands. Check with FedEx." Excuse me? I paid for 2-Day and you overruled it. It is now Day 5 and I have to slog it through LA rush-hour traffic to FedEx, because Jon at the Audio Insider also ignored my "please waive signature confirmation."

I'm just at a lost for words here about customer service."

"Great outlet for Swan speaker products. I got expert advice on a great-sounding pair of M200, and shipping was fast and easy. Love the value these guys offer!"

"Working with theaudioinsider.com was a refreshing break from the other audio stores I have dealt with in the past. I had no clue what I was looking for other than new speakers. The owner took the time to discuss my specific needs, layout of my house, and other things I didn't even consider would be relevant. The end result is I placed an order for Swan D1010 speakers and have never been happier! Even after my purchase I had some questions and the owner was very prompt in his response. Highly recommend!"

"While the shipping was lightening fast, my product, a set of Swan M200MkII arrived a little damaged. Not enough so that I would need to return the product, just needed a replacement part. I contacted Audioinsider on Dec. 4th via email and received a response the next day stating that they don't have the snap-on covers for the binding posts in stock and that it would take about a month before they can ship me a replacement. I find not having replacement parts in stock is on the ridiculous side, especially if the parts are coming from over seas. So I emailed Audioinsider again on Dec. 30th as a follow up and was told it would be another 30 days. I also feel that having to wait for two months for a simple replacement part, which should have been in stock, is unacceptable. I will not order from this company again despite the quick shipping and quick email response.

June 7th and still no replacement part. Buyer beware!"