"I purchased a linen tower from the bathroom depot in January. I would call them once a week for a delivery date since their on line site stated that the product was available. After several weeks of calls and not getting any information, I tried to cancel my order. I was unable to do this because the calls were forwarded to a live answering service and messages were left and no one returned my calls. I had to get my credit card company involved to refund my money. I also contacted the attorney general of consumer affairs. DO NOT PURCHASE ANYTHING FROM THIS COMPANY! THEY ARE FRAUDS!"
"Awful! The saying "you get what you pay for" is definitely true with thebathroomdepot.com. I chose this site to purchase a sink because they seemed to have the lowest prices but I never received my order. I waited three weeks then tried contacting customer service. All I kept getting was this answering service that told me to leave a message. I left several messages and sent several emails but never got a response.
I'm not even sure this company is even in business?"
"If you like to be ignored and redirected to an answering service everyday no matter what time, then this is the store for you. I orded a simple vanity over 4 weeks ago and have not heard from them since; however they have already accepted payment. I have been trying desparately to reach them by any means possible, but even the answering service admits that many people have complained of the same non-responsiveness. I now have to work this out with my bank so the charge can be contested....what a major headache. With the number of online merchants available, this has got to rate as one of the worst."
"This company is the WORST online store I have ever. We ordered a vanity online because we were told it was supposed to ship within 2 days, and 4 days later i receive and email telling me it would not be available to ship until 6weeks time. Appalling. I have been trryin to cancel my order everyday since then, several times a day. Not one phone call returned, no-one picks up the phone, it is all via answer phone!! Not one email returned, the cancellation form online does not verify that the cancellation is being transacted. No money refunded. STAY AWAY. I will change my update my comments if I get a refund but will still be displeased about the lack of communication."
"Don't waste your time with this company.. I found a vanity that I liked very much and through Google search found they had a really great price. The site looked really legit and I was ready to purchase. On the checkout section of their site it said the item would ship in 2 days. I figured I would rather call to confirm since I was in the middle of a bathroom remodel and needed the vanity asap. I called the 800 number on their site on 3 separate occasions during regular business hours and got a recording to leave a message every time.. I left messages all three times and never received a call back. I then decided to order the item from another seller online and called them.. They picked up the phone the first time and informed me that the item was on backorder from the manufacturer and it would take 4-6weeks to get and that they would not charge me until the item did ship. Had I ordered from The Bathroom Depots site the item would have still taken 4-6weeks and the payment would have been immediate. That is if the item would have come at all. Furthermore this company has negative reviews all over the web. There are red flags all over the place with this company... BEWARE!!!"
"While looking for a dining room set on their sister sit, thediningroomspace.com, I spoke to a helpful gentleman named ralphie who helped me find a vanity i liked. Unfortunately, the item i liked was on backorder for four weeks. In four weeks, some woman called me to ask if i still wanted my vanity which i thought was odd considering the fact that i paid for it, but i was told a ship date. Two days later i received tracking. Four days later, my vanity came as promised. I didn't love the driver who came to our home, but that might be more due to NJ than anything else. Price was great and item arrived as described. Would recommend. "
"invoice: 2798
transaction date: 1/14/10
I just placed an order for a bathroom vanity after reviewing many details over the phone with Becky since late October. She has been incredibly helpful, contacting the manufacturer to get some modifications I requested, and answering all my questions. I will not know until I receive the item if RJD is as good as their people, but I expect to not be disappointed.
My experience has been a very positive one.
N Turner "