"Me and my family and friends have bought from The British Boot Company for years and years. Both from their retail store where we always get lovely service and from the online shop where we get really quick and helpful advice as well. I have always been happy with the boots and shoes I have bought apart from one time last year, but after emailing customer service they guided through a quick process on how to send the shoes back and as soon as they had received them I had the refund in my account. So thumbs up for The British Boot Company, couldn't recommend them more!"

"I bought a pair of hard to find Gripfasts for my boyfriend for his birthday. I had to return the shoes for another size. It took over 4 months for them to send me the shoes back. I kept emailing them and they kept telling me that they were sent and that it just takes a while to get through customs. In reality, they never sent them out! I dealt with SIMON, and he flat out lied to me on SIX different occasions in writing. I will be glad to share these emails with you. Don't use these guys! You can't trust them!"

"Ordered a pair of boots then was told they didn't actually have them. Then when I asked for a refund they told me there was a mixup and they actually did have them and they had shipped the boots to me. So let's see it's 5 months later and no boots. So they outright lied. They did eventually refund my money after Amex hassled them. I would not buy from this company."