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The Cameras Source

5 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2005-05-08

"Total deception regarding product advertised. I canceled my order after a bait & switch attempt to sell me the product I THOUGHT I ordered for a 40% mark-up over the advertised price. And they tried to justify a $60 GROUND shipping charge for a product that weighs less than one pound! They are advertising grey market items then trying to bait and switch to get you to buy the legetimate items for a HEFTY mark-up. STAY AWAY!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Overall technical support
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
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1/5

2005-01-02

"I am used to getting a call, when ordering a digital camera (I own several), that tries to shove accessories and additional warranties down my throat. With TCS, however, the sales agent OUTRIGHT LIED to me, claiming that my current CompactFlash cards would not work on the camera and claiming that the competitor's lower prices did not include the FACTORY-SEALED accessories such as the wrist strap and batteries. Moreover, make sure your camera is not the "International Version" that comes with NO UNITED STATES WARRANTY. Really just a terrible experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-12-04

"I was excited to find my Olympus C-5060 at a decent price at this shop. Since I'm stationed in Korea, I called in my order late one night. The succession of folks I talked to were very abrupt--to the point of being rude. Not something I'd expect from a retailer--maybe they have too many customers? Anyway, there was push to buy accessories and I declined easily enough. Continuing the line of bait & switch, they told me the advertised camera was grey market and would come with no warranty--I had to spend another $100 for the US version. Bogus, but I already had the hook in me... I did add to the order a request for an underwater housing (Olympus PT-020), which I was offered at approximately half the price I'd seen listed elsewhere. Combined with their slightly above average price for the camera, this was a great deal, especially when you figure in shipping and simple convenience of getting everything together. Fast forward: The camera showed up as advertised about 12 days later, which is very fast for the military half of the postal system. Shipping for regular postal delivery was $40--I hate being jabbed with BS like that! However, the real problem is that the case never arrived. 2.5 months later after repeated emails and phone calls, I finally decided it was futile and told them I'd register a complaint through my credit card since they'd promised me something as part of the deal and not delivered, effectively driving up the price of my order. They agreed to take the camera and refund my money. Lucky I'm lazy and hadn't filled out the warranty card in the 2 months we spent haggling over the. I shipped it back insured/signature receipt via priority mail and it cost me $17.50. Hmmm... Bottom line: beware. Good shipping time, good selection, decent prices, but customer service reps are RUDE, they'll bait & switch you and pressure you for accessories, shipping is overly expensive and you may not get what you want if it's not the norm. Oh, and don't trust ANYTHING from Ronnie Shy there. You can tell he's lying if his lips are moving. "

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Verified
1/5

2004-09-10

"Scam professional. Do not even waste time on them.. I was trying to buy a Nikon D-70 from them when asking about warranty and whether it is a U.S Shipment.. they verified that it is but no battery or charger included and they tried to sell me for $200.00. I called Nikon to ask about the package for U.S market.. Nikon confirmed that all kit come with battery and charger. TCS wanted to sell me the battery and charger for about 200 bucks.. which should come with the package to begin with. Stay way from this SCAM Artist."

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3/5

2004-04-02

"Order a camera yesterday from these folks. Checked to make sure the camera was "in-stock". Good price and professional folks, however at the end of my call the salesman told me that my order would be shipped out in 7-21 days. I asked why the delay and was told thats the way it is. I called back today a canceled my order. "

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N/A
Is consumer focused