"I should have read these reviews about buying from this site because thecelebritydress.com is by far the worst site I have ever bought from. Their pictures are deceiving and when you contact their customer service to return their disgusting product, they try to bargain with you. When you refuse to bargain and ask to return the dress, nobody ever responds to you and you're stuck with an expensive dress that you don't want and out $150.00. This company is a fraud and I feel bad for anyone who buys from their site because they won't get what they expect, spend several dollars, then feel taken advantage of when they can't return what they don't want. I have never been one to leave a bad review, but everyone should know how terrible this company is. I work in customer service for a living and this company has done everything you're not supposed to do when dealing with a customer. I can't imagine this company will be successful for long bc people will begin to catch on. I don't even want to give them one star on their review. They need to be shut down."
"These people are fraudulent do not purchase from their company. It doesnt matter when you put in for a refund becuase they never plan on retuning your money. I filed a claim with paypal within 24hrs of making my purchase. It was not honored and I have a ridiculous experiment in my house called a dress. This website should be reported to HOMELAND SECURITY because I have read about these foreign companies that steal revenue from us for to fund TERRORIST. DON'T TRUST THEM!!! CONTACT HOMELAND SECURITY TO MAKE A TERRORIST OPERATION COMPLAINT. Please protect our citizens from this fraud. "
"Well it looks like I am one of many mothers now adding to this bad reviews and BUYER BEWARE!! When it comes the THE CELEBRITY DRESSES.COM The dress my daughter saved up for and we also contributed to come in the mail and was absolutely disgusting. It did not look like the advertised picture and the fabric they advertised as elasticated woven Satin was just a plain cheap polyester with a terrible what looks like gauze as the top finish. I do not need to go into the refusal to get my money back as it seems so many others have tried and have no refund. We can only learn to READ REVIEWS FIRST BEFORE ANY OVERSEAS PURCHASES. CELEBRITY DRESSES IS A SCAM COMPANY WITH WHAT APPEARS TO BE INEXPERIENCED TAILORS THAT HAVE NO IDEA!
Rebecca, Qld Australia"
"DO NOT ORDER FROM THIS SITE. I ordered a short white cocktail dress and it looked absolutely NOTHING like the picture. It was frayed, awful fabric, looked like a potato sack.This Dress couldn't even fly as an awful Halloween costume. Sizing charts area WAY off. I emailed the company saying how disappointed I was with this dress and at first told me since it had been past FIVE days of receiving the order, yes only five days, there was NOTHING they could do for me. After I emailed them back, THE BEST THEY COULD DO WAS A 5 PERCENT refund. 5%. It would have cost me more to ship the dress back then the 7.50 they were going to give me. Overall, EMBARASSING company. Awful quality and most importantly the WORST Customer service I have ever experienced in my life. Such a Joke. $150.00 down the drain.
Extremely disappointing."
"My dress arrived in 2 weeks & looks identical to the picture (just a different color as I requested). It was a lace & chiffon dress and the fabric is amazing quality! I ordered it custom sized & it fits perfectly! :) extremely please with my purchase!"
"I personally found thecelebritydresses.com to be a fantastic site. I ordered a custom made dress, being told that it would take 2-3 weeks to be delivered. The dress took less than 2 weeks to arrive (I ordered on the 6/6/13 and it arrived on the 18/6/13) and it turned up in brilliant condition. It was extremely well made and a lot of thought had visibly gone into the dress. The material was of good quality and I have no cause for complaint. Don't be put off by the reviews on this site as clearly people with bad experiences would find it more necessary to share their troubles on here and rightly so. However, I believe that a lot more dresses have been delivered correctly and efficiently rather than dishevelled and such. Therefore, people would not need to post bad reviews and so I think you should go ahead and order because if your experience with the celebrity dresses is as good as mine, then I think you'll be pleasantly surprised! A cheap yet well made ddress will be yours :)"
"absolutely HORRIBLE quality - the $200 dress I bought looked nothing like the photo and customer service refused to give any kind of refund or exchange. I specifically ordered a standard size knowing it would have to be altered because by giving specific measurements they refuse any returns yet they still refused my return. Please do not buy from this site and save your money!"
"Celebrity Dresses made my dress in 11 days, and shipped within 3. I must say, the shipping and delivery was so speedy! The making of the dress was of high quality, yet no extra material on the dress to allow alteration? I received the dress, not only was the colour wrong, but it did not fit my measurements AT ALL! If the dress fit the measurements, it would have been perfect! But be aware, recieve a dress that doesn't fit your measurements, and you won't be seeing that money again. The policy sucks."
"TERRIBLE SERVICE AND QUALITY! GOOD LUCK to anyone who is not satisfied with their purchase from thecelebritydresses.com and wants a refund- their service is ridiculous. I ordered a $170 dress for my senior formal which I wanted to return and they offered me $20 compensation (which I did not receive).The dress I ordered was very poorly sewn and did not reflect the image on the site when I received it. They have been extremely slow in replying to my emails and inefficient in staying loyal to their return policy. Seriously their service is a joke. Never got my $170 back as they refused to offer me a refund as stated in their return policy! DO NOT SHOP AT CELEBRITY DRESSES!"
"First of all, let me say that this is the first time I’ve ordered a dress from The Celebrity dresses.com, and it is the last! The dress is nothing like what’s advertised on the website and does not do justice to the original dress. The fabric is cheap and not polished. There is way too much fabric in all the wrong places. The dress is too short and looks unfinished!!! On top of it, the dress is supposedly custom made… ?! The only thing that’s right about this dress is the color!
I‘m a bridesmaid at my cousin’s wedding this summer and wearing this dress will be a total disaster! For sure I cannot wear the dress without having MAJOR alterations done.
While retrying the dress I came across a bunch of needles (6 in total)!!!!! And I pricked myself! This is unbelievable!!! How do I know these needles are not contaminated???
This whole experience is a total disaster, so much for customer service. No phone number on the website
I would never recommend The celebrity dress.com to anyone, not after what I’ve just experienced
"
"Dress arrived in 3 weeks and the quality is amazing. Great value for the price! LOVE my dress! "
"I will NEVER visit this website EVER again or order anything through a China company EVER EVER AGAIN! I placed a prom dress order Aprl 4th and as of May 7th we still did not have the dress. You can NOT contact this company except through email, there is not address or telephone number and the live chat doesn't work either. Their reply to my email as to when we would receive the dress was that "they can not promise anything" (website says 24 days to make the dress), then the
next email was "they would refund our money" since they could not promise a delivery date.The event is May 17th and now my daughter does not have a prom dress. Now we have 10 days to try and find a suitable dress which will probably not be to wmy daughters liking.Nobody should have to experience this, especially for a Senior Prom. Also nobody would like to know what I am really saying about this company.....it is not very nice!!!!"
"I doubt you will feel like a celebrity wearing your dress, the customer service is HORRIBLE. Common decency is what should be expected but you wont receive that. Basically I ended up making a charitable donation. I have sent a total of 4 emails and still awaiting a response. I requested alterations that did not happen. I Never received a tracking number. And you are better off flying to China to pick up the dress yourself there was nothing special about the dress or the experience as a whole. I ended up having an alternate dress made to ensure that my daughter would have a prom dress. But the part that disturbs me the most is that i have not received a response back from ANYONE. The dress was ordered March 20, 2013 and issue still unresolved."
"AWFUL!!! First, they were late with sending the dress out, which in and of itself isn't the worst, but every time I emailed them they said that they were "just finishing the dress" and "would send me the tracking number as soon as they mailed it". This went on for a month. Finally, I received an email that they were backed up do to high amounts of orders. At least that time they were honest. Dress FINALLY arrives, minus every getting a tracking number. (Seriously, do not believe a word they say).
Let me say, the dress I ordered was intended to be a bridesmaid dress, and I understood that it is a replica dress... Having said that I REALLY wanted to open the package and be in love with this dress, I really did! Sadly, that was SO NOT the case! The colors were so far off that I at first I thought they had sent me the wrong dress. It is HIDEOUS! It is a drab, horrible tan color with peachy/pink lace. I just couldn't believe how grossly off it is from the picture. To add insult to serious injury, there are pin holes all over the bodice where pins had been left too long in the fabric, and the pin holes are stained as if they used dirty or rusty pins. Upon closer inspection, I found discoloration or a stain on the hem of the dress and there is black fuzz sewn in between layers of fabric so there is NO way to get it out except to cut the dress.
Needless to say I jumped right on my computer, because they don't have a phone number listed, and emailed them explaining my issues with the dress and demanding a full refund. (They say there is a 30% restocking fee, but I am refusing to pay that!) It has been 2 weeks and I have not heard a word from them!
This company is a SCAM!! DO NOT give them your money unless you want a hideous dress and ridiculously poor customer service. BUYER BEWARE!!!"
"We purchased a dress from thecelebritydresses.com on 2/7/13 and were very disappointed in the delivery time and the purchase. The website advertised 4-6 weeks for delivery and it took a little over 8 weeks to receive the dress. The dress was not the dress we agreed to buy and didn't look like the one in the picture. Even the fabric was a disappointment and was heavy and not lightweight. We had even asked them prior to ordering if the dress looked like the original designer dress it was modeled after and they responded yes (on the website). We contacted the seller to ask if we could return since the dress was different from what was pictured. They told us they had a no return policy. We had payed via paypal, but since the dress was delivered late and outside paypal's 45 day dispute window, we have no option except to keep the dress that we don't want. I highly recommend that anyone that reads this review avoid purchases from thecelebritydresses.com."