"Great service and fast shipping "
"Needed Shakespeare Dorsel Fin VHF Antenna and got it promptly with updates frequently. Very satisfied customer. 5 Stars!!!!!"
"Received transducer quickly, have not installed yet but looks great."
"Got my item quickly & good condition , no problems. "
"great customer service and care of shipping"
"After researching VHF radios (including using the GPS Store’s web site), I decided what I wanted and then just shopped for price. The GPS Store beat everyone, they had things in stock, and shipped immediately."
"I recently purchased a Garmin GPS 73 for use when kayaking. In part, because the product literature claimed it had a map which I needed. But it does not. So, I ask The GPS Store for an return number in order to return it. They agreed. But, they also will now charge me $15 for the return to cover the initial shipping to me. This is not fair and I will never buy from them again. My point is, if The GPS Store had included in their product information that the Garmin GPS 73 product did not have a map as Garmin claimed it did, I would never have purchased this item. So for Garmin and The GPS Store, let's continue to lie to the consumers so we can make as much money as we possible can no matter how we make that money. "
"Great quick, efficient commerce. Quick order acknowledgement, quick shipping and above all, very competitive prices.
I'll be back soon!"
"Best prices around. In stock. Quick shipping. Excellent customer support. "
"On time. So far thats the only thing I have to go on."
"Your company took care of my order immediately. Thank you. "
"The customer service was very nice and helpful! I’ll definitely be buying again form the site! "
"Called to talk to someone, since my bank wouldn't let me order online. I had a great experience, and they shipped the same day."
"was blown away with the professionalism of GPS store. Called to check inventory, shipped the same day and came on a Saturday! Couldn't have asked for better service. "
"Quick Delivery also. Good customer service "
A rep from The GPS Store, TheGPSStore, has responded:
“Hello,
I am very sorry that your experience with our store was not how you hoped it would be.
I cannot speak for Garmin and their product documentation, but I can address the statements regarding our site. Our product description is accurate and very clear. On the product page for the GPS 73 in the short description we state that the product is a “non-mapping GPS”. Further down the page in the full description the very first sentence also makes this very clear “The GPS 73 from Garmin is a floating non-mapping handheld GPS designed for marine conditions.” In the product photos we also show the plotter screen that does not display a map. https://www.thegpsstore.com/GPS-Units/Hiking-Handheld-GPS/Garmin-GPS-73-Handheld-Navigator
Our return policy is posted on our site, https://www.thegpsstore.com/help/returns.aspx . We offer free return shipping on exchanges, so if you were interested in exchanging the GPS 73 for something with mapping like the GPSMAP 79 we would provide a pre-paid return shipping label.
We are a small, family-owned business that has been in operation for 27 years. This would not be possible if were providing inaccurate product descriptions and lying about the products we sell. We strive to exceed customers expectations and if we make a mistake, we will always make it right for our customers.
Regards,
The GPS Store, Inc.”