"Shippment recieved on time but was damaged upon arrival. I contacted customer support and the promptly replied and sent me a replacement part for free! Easy to communicate with and great customer service."
"I could not have asked for a smoother transaction: they had the hard to find item I was looking for at a fair price, they responded immediately after I placed my order and they shipped it out the very same day. I will definitely shop with The Giant Store again in the future and highly recommend others do the same."
"I Purchased 2 sets of Magic Swap 3.6 from Giantstore.com I have had several bad transactions with a few other companies but not this time. Giantstore.com actually took the time to respond to my emails within 5-10 minutes and I recieved my product in less than 24 hours :), Of coarse I did pay for express shipping just to get a real time on my tracking, I think now that I trust this company I will just order from them standard shipping."
"Ordered a US Swap Magic 3.6 plus fliptop lid combo for my PS2 Slimline system and everything got to CA from FL in 10 days in perfect condition and as advertised. Very pleased with the transaction."
"A horrible experience. I ordered on at Sat. Most places won't process an order on the weekend. I was expecting that. What I wasn't expecting was for them to wait until weds to process my order. Then on top of that I paid almost $13 for express shipping and now I'm not going to get it until monday. More then a week from when I originally ordered. Then on top of that there was a screw-up with my order being shipped so now I won't get it until tues. Not pleased. Plus they take to long to respond to e-mails. That's way to long in my opinion to get something I ordered more then a week ago and payed extra to get it fast. A real letdown, not recommended at all. "
"Received my order on time and product works good. I like their products."
"purchased fliptop wit 3 dayz shipping recieved on time satisfied customer."
"Ordered a DC-X disk for my Sega Dreamcast. Instead of receiving the official one that I ordered, I received a cheap bootleg. I ended up with a generic Utopia Boot Disk, which did not work for playing the Japanese Dreamcast games that I bought.
I tried emailing them to fix the problem, but they ignored my emails. I tried calling, but was just hung up on. "