"The Golf Warehouse has the worst and I mean the WORST customer service ever. I was a customer of TGW for many years but in the last months their service has been terrible and I will no longer shop at TGW. They don't know what they have in stock and the don't ship items on time as promised. They don't even apologize for their mistakes."

"I ordered a pair of golf shoes and golf balls and had a wonderful experience. I received an email acknowledging the order and another with the tracking number once the items shipped. I choose 2nd Day shipping and the items arrived on time. Great experience with this order! "

"Customer service is a joke and their next day air shipping policies don't mean s--t. I ordered five items all in stock and paid $22.99 for next day air shipment so that it would arrive as a gift for my son's birthday. The next day (Friday) I called and was told that my items had shipped out and would arrive on Monday. I called Saturday just to make sure nd was told that my shipment was scheduled for a Monday deleivery. On Monday afternoon I called after not seeing a delivery truck and was told that my items were being packed and that my order would ship out "soon". I inquired what "soon" meant as I had paid for next dar air service. I was told that they couldn't guarantee that my items would ship out that day. I reminded tham of their policy
"A. Orders placed using Standard Ground are shipped within 48 hours. Orders must be placed by 9:00 AM (CST) Monday-Friday in order to be eligible for that day's "Next Business Day" or "2nd Day" air shipments.

"2nd Day" orders placed on Thursday by 9:00 AM will arrive Monday. "Next Business Day" orders placed on Friday before 9:00 AM will arrive Monday. (Saturday Delivery upgrade available.) All orders placed on Saturday or Sunday will not be shipped until Monday. Please take this into consideration when selecting a shipping method."

All this customer service rep said was "OK" and told me that he was going to credit me back my shipping fees. Really? Is that the best your customer service center can do? I just want someone to take care of my order properly and get my order shipped out. I asked to speak to his supervisor and was placed on hold for a while. He came back on the phone and told me that no supervisor was available.

WTF? That is your idea of customer service. Like I said "what a joke"

I am done with TGW after this mess. It is the second time that this has happened to me in the last few months. Don't shop here.
"

"Placed two Orders at TGW, then saw this site and was worried. However, my experience was pleasant. Ordered on Monday items shipped on Wednesday to two different address. Items arrived in good condition and as described."

"Well I wish I would have checked reviews on this company before I ordered. Ordered $1000 worth of merchandise that was supposedly in stock and would ship immediately. This was for a 50th birthday. They were to ship the next day to arrive in plenty of time for birthday. I called the next day to make sure the shipped, they didn't. They redid the entire order for Next Day Air. Called back the next day, the order still has not shipped and will probably not ship until next week. EPIC FAIL!!! Very disappointed. Please do not believe what this website states as far as shipping and availability."

"re order w5197357
I saw the posts on Facebook and would like someone to acknowledge me.
I have called several times each time being told that my order would most likely ship that day.
Well 8 days later nothing, no shipment, on all of these "in stock" items.
The part that hurts is I ordered from TGW because you offered 24 hour shipment on in stock items.
My hope was to use these items as gifts but now I have had to scramble and purchase other gift items.
Disappointing since I had hoped to purchase my next set of irons from you as well but am now having 2nd thoughts.

the email system you have setup all sounds nice and dandy but the automated responses leave me hanging by telling me to turn to the FAQ section of the website...?

John A"

"Beware of sale items, I recently ordered a pull cart that was listed as on sale it said they had 4 left. I placed my order received a confirmation, then happened to check on the order and notice it had been cancelled. Dismayed, i called customer service to find out what had happened with the order and was informed that they didn't have that product anymore but would be happy to sell me a more expensive model. Total bait and switch."

"I do not understand the negative reviews of TGW. I recently ordered several items, including a new bag, shoes, balls and a custom set of Ping irons and never had a single issue. In fact, TGW's shipping information updates are second to none. The turnaround time from date of purchase to at-your-door-arrival is extremely fast! All of the items I purchased arrived in a timely manner and were in perfect shape! I'm not sure what else a person could ask for when it comes to an online purchase of golf equipment. I will continue to do business with TGW well into the future if this experience is the continued result. "

"stay away I had a very bad experience, tried to order shoes for Christmas after ordering and paying for merchandise I was told shoes were out of stock,I tried several other shoes none in stock. I didnt even ask for my money back just said send me a gift card to use online make sure it gets here for Christmas its 5:00 Christmas Eve NO Gift CARD that pretty much sucks.
I wont shop this website again"

"TGW has always sold items at competitive prices and with great customer service. I have dealt with them numerous times and had no problems. They have even gone the extra mile to make me happy. Excellent on-line store."

"I am a regular customer of TGW and I am always happy with my service. Delivery is very fast and everything is exactly as ordered. Thanks for helping my game!"

"I ordered an expensive high-end brand club from The Golf Warehouse in Wichita, KS. I live in New Zealand.

The shipping costs quoted were extremely expensive yet they declined me the opportunity to arrange shipping myself because The Golf Warehouse must make a big cut out of postage and handling. The cost of shipping was almost one-third of the value of the order.

Immediately I received the club I tried it out but I felt something was wrong with it. After persevering for a few weeks I had it checked by a local professional who found that one of its vital statistics (swingweight) was way out of the specification laid down by the manufacturer, rendering it a faulty club.

I contacted The Golf Warehouse, provided details and asked what they intended doing about it.

I found that The Golf Warehouse has little or no customer care and after-sales service, they were just not interested in my problem.

I sent The Golf Warehouse several emails which either came back with stalling tactic responses or were ignored altogether and never replied to.

I am still pursuing the matter and cannot recommend The Golf House to anyone wishing to purchase golf equipment online.
"

"Approx 11/18/08 I placed an order on-line. After receiving my ordered I had a pair of shorts that did not fit and a shirt I did not like. I had tried each on for maybe 15-30 seconds. I returned these two items approx 11/28 and waited for my credit. On 12/24 UPS delivers a package from TGW with my shorts, shirt, and letter dated 12/9 that stated they would not accept the items for return as they used and smelled of cologne, body spray or fabric softener. Well had to be a mistake somewhere because I wasn't wearing any of that. Long story short, I have called twice, been hung up on once when I asked for a supervisor, no reply to my email, and no response from a letter I sent to Mark Marney the CEO. Their customer service appears to be lacking all the way to the top. I have placed many orders with TGW, but I guess when it comes to returns that's where their loyalty ends. I have no intention of ever shopping there again. There are just to many other choices available than to put up with their arrogance."

"Hey Guys,
I really wish I would have read these ratings before I did any business with TGW. I've purchased my putter, driver and 3 -wood from them and regret them all. Of course purchasing from them is easy but trying to return anything is like waging WAR! I have never been treated with such condescension from customer service reps! They would never return emails, listen to my problem or even offer help with the problem. Last time I checked the customer is what makes a business survive.

My beef with the company is that I order a demo 3-wood with the highest TGW rating. (Practically brand new) When I received the package the club was dirty from being hit but I thought well I'll clean it so no problem. Well I cleaned it and I saw tee scratches on the bottom of the club which, I’d admit, is to be expected with a used club. However this particular club looked well used and not the 'practically brand new' as advertised. So I proceeded to read my packing slip for a return and followed the instructions to return an item. (For people who don’t know this is a section on the packing slip where it instructs you step by step to return an item through TGW's website which then prints out a return label for you.) So I did this and of course reading the packing slip which doesn’t mention demo clubs are non-returnable? There is a section at the bottom that reads “*Custom orders, Personalized items, Open Videos, DVD’s and Computer Software are non-refundable.” (Email me for a scanned copy of the packing slip ****@****) After all my packing slip just instructed me to return this non-returnable item and worse TGW website let me print out a return label for my non-returnable club. Non-sense right? It gets worse. I get an email from a lady explaining to me that this is a non-returnable item but since my club was there at the factory and if I had returned the club within 24 to 48 hrs after purchase then they could return it. After almost a week of non response from customer support she emails me to say that they can’t return it and they will be sending it back. I email her back within minutes of her sending me the email and still to this day haven't received a response. However my club showed up a couple of days later with no word or a way to explain that their policy doesn’t match their practice. From there I called the support line and the lady said that their company policy is on the website which says everything they I quoted above but adds “demo clubs” are not returnable. But I explain to the lady that my packing slip that I’m holding in my hand DOESN’T say demo clubs! Then where is the policy that if you return the demo item within 24-48 hrs of purchase then they could return it? It’s nowhere to be found on the packing slip or the website. The policy must be made up or they cleverly make policies up to fit their bottom line!

To recap my frustration the packing slip of my demo club instructed me to return my non-returnable item and then even the TGW website allowed me to print a return label for my non-returnable item. Then being ignored by TGW’s customer service while my club is shipped all over for days so I can’t even use it. This is a bunch of CRAP!

For this
I NOR MY GOLF BUDDIES OR GOLF CLUB WILL NOT SPEND ANOTHER CENT AT TGW ever and I hope you don’t either!!!!!
"

"I purchased a travel golf case and returned it because was too big. The deemed it as used and refused to credit my account.

I was treated with contempt from the customer service people.

Stay away from the TGW, these guys are not customer sat oriented!!!!"