The Good Earth

1 reviews
1.00 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
ResellerRatings
Verified
1/5

2006-02-15

"Company sent me the wrong merchandise. The website states that they have to be contacted before you return merchandise. They only take messages at their phone number -- no one answers the phone. They never replied to my phone messages or e-mails. I finally just returned the merchandise and they never gave me a refund. I am now pursuing a refund through my bank. This company is an online shopper's worst nightmare. Their website is www.thegoodearth.net. "

Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site