"I ordered these cup pulls to match other hardware I had and they looked great. They shipped quickly too!"
"Love my cabinet hardware I have purchased from hardware hut...very solid and great quality! It shipped very quickly and was very organized."
"Return policy is horrible. My "black" knobs are not black. The restocking and shipping fees make my purchase a complete loss."
"Extremely satisfied with the service I received! My order was placed on a Sunday evening. I made a few calls on Monday morning which rolled into voice mail, but that could have been due to the time difference. Once I had reached a service rep, they were courteous and went out of their way to accommodate my request that all the different size locks I had ordered be keyed alike, AND shipped by an overnight carrier. I received my order before 10:30am on Tuesday! These guys were awesome! I will definitely keep them on my list of places to do business!!!"
"Customer Service is terrible. I didn't receive everything I ordered and they've done nothing to remedy the situation. They blamed it on the manufacturer. They do not respond to my emails."
"Very satisfied. I placed my order online and 8 days later I had the item in my hands."
"Extremely dissatisfied with this company. I ordered a brass mail slot and stainless steel insert sleeve from this company. Immediately upon my order, I received an automated confirmation email for my order... after that, nothing. They do not provide any tracking information and usually most of their products aren't even shipped from their store so they wipe their hands clean and act like that have no control over the delivery timeframe etc. After waiting patiently for 2 weeks, I called them and indicated I had not received the product. They stated that they would check into it and call me back. 24 hours later, I still had not received a call back, and still hadn't received the product... so I call them again. At this point, they tell me that one of the items is on back order, even though their website stated that it was in stock when I ordered it. I was then told that I will received my shipment in mid July... which is 5 weeks after I placed my order for items they listed as 'in stock.' A respectable company would contact their customer to tell them an item was out of stock so that other arrangements may be made, etc. I ordered a custom made sidelight to match my new door and it was made and delivered within 7 days from out of state. This mail slot and sleeve (which, again, was listed as IN STOCK) is going to take 5 weeks. My entire project is on hold as I cannot remove my old sidelight with my current mail slot until I get the new one, otherwise I'll have no mailbox.
Very very poor customer service and when I finally found out an item was on back order, thanks to my own work and persistence, the person I spoke to at this place was exceptionally rude and disinterested in offering any solutions or options to assist me. After my suggestion, they reluctantly gave in to sending part of my order now and the rest later when it is in stock.
Service at the Hardware Hut reminds me of standing at the counter at McDonald's after you've ordered your Big Mac and 5 of them are sitting right there under the lamp but the kid at the counter could care less about simply handing it to you.
Several other companies offer the exact same products, trust me... don't make the mistake I did... go with someone else... the prices are almost identical and most other places charge $5 less for shipping and, most importantly, I'm sure they provide better service and follow up as it couldn't get much worse than the Hardware Hut."
"A FIRST CLASS OPERATION -- I order ~$150 of cabinet hardware from them and it was processes and shipped in short order. Box arrived, had been thru UPS's standard rough handling, packaging was not the best and one item was broken. A phone call resulted in immediate action to process a shipment of a replacement without any question. Also, they know their products, being able to answer question about applications, etc."
"Ordered multiple items, found site easy to nav and buy from, cust serv had backorder issue and handled it well.
One item FLD-DS-955-PB 2" door stop @ list $20 sale $15 was considerably higher than competitor Harney Hardware (apparently same item) #UFB50000U3 @ $5.15.
Also noticed during next PO search for door holders that Hut was $15.20 for DEL-MDH30U3 vs Harney @ $5.95 for their MDH30U3.
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"Ordered a pair of Sink Front Tip Out Tray Hinges. Great price. Quick shipping. Well packaged. Installed and works well. Thanks!"
"I ordered some Pionite laminate back in November and couldn't be happier. The shipping was very quick and the service excellent. The only drawback is that I couldn't order it straight from the website, but the customer service people were very easy to deal with."