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Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.38/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2014-01-19

"Extremely fast delivery and easy ordering start to finish!"


Verified
5/5

2014-01-16

"Great Terminal, Fast shipping, awesome!"


Verified
5/5

2014-01-10

"We received our order very quick and we are very glad we have a company that is that prompt with their service."


Verified
5/5

2014-01-08

"Easy to navigate web site, product arrived on time and in good order"


Verified
1/5

2014-01-03

"During my order I placed the model of our charge machine in the hopes that the paper I was ordering was the correct one. I received order today. I ran a charge and the top copy is blank and the yellow copy was barely visable. I now have to return shipment. Very dissappointed!"


Verified
5/5

2013-12-29

"Excellent service! We look forward to much more business with your company.
Thank you, keep up the good work!
"


Verified
5/5

2013-12-26

"Very helpful and fast delivery."


Verified
5/5

2013-12-24

"I found what I was looking for and the purchase and delivery was fast..."


Verified
5/5

2013-12-22

"I received the machine in the original box and packaging. "


Verified
5/5

2013-12-21

"The packing was superior. The product arrived in good condition and works well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-20

"They had what I needed, shipped quickly. Very pleased"


Verified
5/5

2013-12-20

"Great service. Always have what I need and never have to return.."


Verified
2/5

2013-12-17

"Got my POS Terminal with a Tamper Message??? had to get another one "


Rep reply posted 2013-12-31
A rep from The Merchant Equipment St, merchantequip, has responded:

“Our apologies about the terminal issue. New terminals have physical security mechanisms in them that render the terminal useless if they are opened or tampered with. Unfortunately this mechanism is occasionally tripped if they are dropped or handled poorly which is likely what happened during the shipping process. Please let us know if there are any other issues or if the replacement is not working properly.

Thank You
Merchant Equipment Store”


Verified
3/5

2013-12-16

"After I called it Took 8 days to get an electronic shipped additional user license "


Verified
4/5

2013-12-14

"I am very satisfied with the Merchant Equipment part of my purchase. I have a great displeasure with the delivery. I paid extra for three day delivery and it took four days. I went an extra day before being able to use the equipment. Since I had made arrangements to get it going first thing Wednesday (12/11) morning, it caused a great inconvenience for me.
I sent an e-mail to Merchant inquiring about it, but have not received a response.
Thank You.
D. F. Heintschel, Jr.
"