"I ordered an ESP EC-200QM on 2/18/08 (which was a holiday for most of the country) after talking to Sean over the phone. Sean was very helpful and helped me decide between various purchase choices. I even got a ~10% discount for ordering via phone.

Their policy is "the guitar you see is the guitar you get" and there is truth in their policy. When I purchased my guitar, it was taken off the webpage within 30 minutes of my purchase. The various photos of the guitars from various angles makes it easy to know *exactly* what you are getting, especially if you are purchasing a "scratch and dent" item.

There was a slight snag with getting an invoice to me via email, but that was most likely due to my ISP. I left an email with them and Sean called me back within an hour to try to fix our problem. I eventually received an email with an invoice from them a day or two after ordering.

However, I did receive a FedEx Tracking number very quickly. My guitar shipped on the 19th and I received it on the 22nd.

The guitar was very well packed, (double boxed = shipping box, with a guitar shipping box padded inside) which was good because there was a sizeable gouge on outer box. However the guitar was in great shape, intonation and action were dead on.

I would strongly recommend using theperfectguitar.com (or theperfectbass.com) for your next musical instrument/accessory purchase. "