"They say they don't sell used stuff but after verifying the serial number, it was. Then they refuse to accept their fault. If they sell something cheaply, that means it's either faulty or used. The worst electronic store ever. "

"I think The Source has two major problems on a corporate level. One, problem with employee training. Second, poor synergy between Online department and Retail Operations.

Store: 134 Kent St, Charlottetown PE, C1A 8R8
Had a very unpleasant experience with product return. First, store clerk name Coby didn't want to accept the product purchased online without receipt. He told me to contact "THEM" and get them mail me a new receipt and then come back. When I asked him to contact "THEM", the online department, he rudely ignored my request, and went to call a manager, shaking his head, like I am some kind of annoyance to him.
The exact quote from The Source Return Policy: “If you do not have a receipt a The Source Gift Card may be issued based on the lowest selling price of the product in the past 30 days.”
Then clerk name Dave showed up and, without hiding his hesitation, processed the return making sure it looks like he is giving me a favour. When I tried to ask him a question he put his hand in front and literally said: "Stop. I am processing your return". When I said that the return policy specifically describes "no receipt" situation he responded: "I am not interested in you telling me what it says online."
It took them 15 minutes and a phone call to another store to process the return. That's the day after Christmas...
I don’t blame Coby and Dave at all. There are lots of arrogant people who have no concept of customer service.
"

"i purchased a set of speaker for my pc online and wanted them to ship it to nearest store (which save me shipping). i received their email on 19 march 2009 between 5:00 p.m to 6:00 p.m, which stated that i can pick my delivery in 90 minute. i went to store on 21march 2009 after two and asked for my delivery, store people was not know about this. when i showed them email, they told me they are not responsible for that. i asked them to check from their head office/IT center, they refused to check it. they were very rude and not willing to help.the store is located at Carrefour Angrignon
7077 Boul Newman
La Salle PQ, H8N 1X1.
from that day onward i am giving them email regarding this, i always get automatic reply but no solution of my problem. there is no customer care and very unfriendly staff."

"Bought their brand product, Nexxtech wireless intercom, defective, doesn't work.
Goto their store for exchange but their service is very poor. Those sales service is very unfriendly, ask me lots of questions, test the product again and again. Finally, they exchange another one for me and test it again to show me it's working and don't complain.
Their service and manner make me feel very uncomfortable and feels like I'm trying to give them trouble. I will NEVER go to your shop again!!! Even the exchanged one still have problem, would rather wasted my $ better than get the poor service again.

Wrote an email to their customer service, but NEVER got a reply, just an auto reply email.
"