"The space store was the only shop offering some patches I loved to have. So I ordered (about 180 USD worth) from Germany. After about a month not receiving my order I asked back at the space store and they told me, it was already delivered. So I contacted the german postal service and found out, that they unfortunately messed up delivery (I even don't know the reason, because they will only tell to the contractor, which is the space store) and this lead to my order returned back. During all that problems in delivery, which is legally the job of the seller, I didn't get any help from Mr. Brett Anderson (except for the question, if my address was correct) and had to contact USPS and Deutsche Post and try to track the order. Meanwhile 4 months have passed, my order may or may not be returned back to the space store and I didn't receive neither support or help from the space store nor a refund. I regularly write a mail to them asking, if they got the order back, but I don't receive any response. I tried to file a loss-report at USPS, but they won't help me, because I'm not the contractor."

"Buyer Beware!!!
I ordered 3 shirts, was charged for 3, shipping information indicated 3 were on the way, I received 1 shirt. "

"The order was canceled minutes after it was placed.
the items were shipped later on anyway.
Never received, but THE SPACE STORE keeps the money. No refund. No reply to e-mails and complaints.
At the phone just standard phrases.
Poor service !! Don´t buy there, in case you want your money back after problems."

"My husband is a total space nerd and obviously I found the perfect gift for him on this site. I had questions about the tracking info on my package and emailed the manager. He emailed me back the same day and by the next day had I had all the info I needed plus the tracking number! Great experience."

"The poorest communicator I have ever had the misfortune to deal with. Despite trying to find an update on my order status several times without success I emailed the manager direct on two (2) separate occasions to see if he/she could help and guess what.....still no response.
I would recommend you try and find an alternate supplier for your requirements."

"These folks went out of their way to expedite my order since it was for a special occasion (even though they were swamped with extra customers due to the final Space Shuttle launch). I really appreciated their kindness and for taking time to talk to me on the phone when I called. Great Customer Service!"

"Doesn't tell you it's out of stock until you have received a partial order and already been charged the full amount. You have to demand the refund."