"Fix your ordering and inventory system."

"Cancelled order without notification. Apparantely they are into bait and switch or whatever you want to call it. Advertise low prices and not fulfill them. They will charge your card right away though. Garbage company. No wonder I barely shop here.
|
Stay Away! Keep up the 1 star ratings Sports Authority! You earned that every one!"

"Ordered a hoodie from their website, order went through fine, but the item was on back-order. They said it would be 3-4 weeks to receive the item. A week later they send another email, saying the shipment would be further delayed. Checked the order status online, only to find out they actually cancelled the order, without telling me, because they did not want to fulfill the order for the price they posted. Won't ever (attempt) to do business with them again. Could have ordered or purchased a different hoodie in the mean time, instead of waiting a week for them to get around to telling me they weren't going to fulfill my order."

"Horrible! Was on their e mail list, saw great sale price on an exercise bike. Sounded too good to be true, but...it's their sales flyer so it must be true right? WRONG! Customer service rep says they made a mistake and they may ship or just cancel order. About 2 weeks later got an e-mail that says I cancelled order! I know they say quantities can be limited but, the minute I saw the e-mail I ordered it...I can't see where millions of people got the email and also wanted that bike.Plus if a rep said they put the wrong price on the flyer, I think they should honor their mistakenly quoted price. Plus never got a call back as promised...and everything is always we will get back to you in 2-3 days! I won't bs stepping goof in another Sports Authority again!"

"I placed an order online and they made me wait for 4 weeks and later sent me an email saying order is cancelled at my request. I never asked them to cancel my order, bunch of lairs and not that customer friendly. Never place an order or purchase in Sports Authority."

"WORD OF WARNING: DO NOT order anything online with Sports Authority. I ordered about $200 worth of merchandise and today I received someone's order of a $15 slingshot. His order information is in the box, my label on the outside. So, he got a nice little xmas present. Sports Authority says that everything is out of stock and that they have no idea when or if it will be restocked. I was informed that it was MY RESPONSIBILITY to go to the website everyday and look to see if it was restocked and then call customer service to have it resent. I asked to speak to a Supervisor and was told there wasn't one available. I asked for my money to be reimbursed and I was told that couldn't happen because I was given a discount for my "inconvenience". I have requested a call from a Supervisor....let's see if that ever happens. So, they have my money and I have a stupid slingshot which they want me to return!"

"Dec 5, 2012
On Nov 26 I ordered a PSABR Trunk Mount 4 Bike. Rec'd em to advise
of Nov 28 shipping date. As of today nothing's arrived so I called SA. I was told the item was returned 12/3 by UPS due damage. SA did not advise me of the return, I had to call and inquire. The replacement can't be shipped until 12/7. I depart
late same day. I told them to ship it at their expense to arrive
by Friday. I will never do business w/this company again. BEWARE and expect to be disappointed.
"

"Ordered some workout clothes for my daughter. Box arrived smashed (not their fault) and included wrong size of shorts, a clearance shirt with stains on it, and to top things off, two shirts that were of a different brand/maker than advertised in the online listing. VERY annoying, and I would never shop from this has-been, bottom-of-the-barrel retailer again. Sports Authority has been eclipsed by Zappos, Road Runner Sports and Swimoutlet for VERY good reasons. Sports Authority needs to get with the times and bump up the service quality."

"THIS COMPANY IS H-O-R-R-I-B-L-E! I went to the store a couple of days ago, to buy a sleeping bag for an overnight retreat coming up in a week. Unfortunately, the sleeping bag did not work, so I needed to find a new one. So, I went to their website, which is the slowest, worst website I have ever been to. You have to press the button a billion times to go the the page you want, and its not my computer that is the issue, because it doesn't happen on any other site! Finally, when I find the sleeping bag I want, I call a Sports Authority near me to see if it is in the store. I am on the phone for 45 minutes without even talking to anybody! 45 minutes? Really? Just to see if something is in stock? They need to fire that worked. One employee blocked our aisle. Again, REALLY? Are you kidding me? The employees are supposed to be helpful, not an obstacle. Next, at checkout, the employee was rude and in a bad mood. Overall, this company sucks, and after reading this review, one would be very ignorant to shop there again. For camping needs, I recommend REI, or an outdoor store close to you."

"Ordered online but got cancelled. Did not honored the sale price listed. Have not got the refund yet."

"Placed an order. Got order cancelled for no obvious reason other than "We regret to inform you that we were unable to complete your order. We apologize for any inconvenience." Although a sale contract has been formed, they just walked on it.. IF it was more substantial sale, i would have filed a claim to enforce the contract, but they are lucky that it is not worth it in terms of waste of time. Will never buy again. They asked to review them right after completion of the order, I should not have done it on spot... the review would have been different .."

"Had my order canceled without being given a reason or an apology. Won't place an order again with these quacks."

"I have used them a few times. Typically I buy clearance running clothing. No problems thus far. This order was for a couple of pair of running shorts. Nike dry max 5" shorts on clearance were just over $10. I felt this was a good price. I could never bring myself to pay the retail of $30 for these, but still beats the typical $20 sale price. I use shoprunner for free two day shipping so I am not sure how sports authorities regular shipping is. "

"I purchased an item for guaranteed delivery by Christmas. I placed the order on 12/16 to make sure that the item would arrive on time, even though the web site stated I had until 12/21 in order to get it in time for Christmas. The item didn't arrive on time. When I hadn't received my order by Saturday (Christmas Eve) morning, I called customer service the rep assured me that if I didn't get my order by end of day I would get a refund.

A month of run-around later, Sports Authority renegged on their own promotion claiming the item was not eligible. When told that the website stated the item was eligible, they say they can't be responsible for what the website said. Very poor customer service, won't be shopping with this company again."

"Fogdog is the worst! Won't honor their website pricing and their customer service people are horrible! I will never do business with Fogdog or Sports Authority again and will tell all of my friends not to either."