"Horrible, have not received "

"Made a purchase, it didn't fit, requested an RMA number, no response from customer service. I returned the item anyway and emailed them again that it's on the way. They responded to this email saying they can't accept my return without an RMA. I again reiterated that I contacted customer service prior to returning and didn't get a response. They ignored this and said they would "try" to intercept my package before it was returned by their returns department. I received an email saying they found my package in the return to sender bin. -__- I was told my return was processed but here I am almost a month later disputing the charge because I haven't seen my refund of over $100. Never again will I shop here."

"I ordered two shirts from TTB - same brand, same size. One is on backorder for a month, so when that happens... they wait to ship all items together. (My point is that neither item has left their ship). Meanwhile... I received (from another shop) another of these shirts in the same size & brand & now know that it isn't the right size, so rather than go through the returns hassle I contacted TTB and asked if we could cancel the order. They replied - very quickly - and said they were unable to cancel the order, but would "...exchange the items... or you can return them once they arrive to you". They then referred me to their return policy.
To summarize: they won't cancel the order even though it hasn't shipped. And - b/c they are insisting that they send it to me, this automatically demands that I pay to send it back (which I wouldn't mind… except that I'm trying to avoid this and stop it from being shipped in the first place). Here's the kicker: despite the fact that they offered "free shipping" on the order, in the 'fine print' they state that if you return the items (again... at your own cost), they will refund you for the items MINUS the amount that should have been charged to you for the "free shipping"! According to other reviews I have read about this shop, it's questionable if they will refund the $$ at all, but if I manage to get some $$ back, clearly it will be minus shipping - both ways. "Free Shipping" is a falsehood. This is quite possibly the worst focus on customer experience I have ever come across. DO NOT give them your business!"

"I ordered the Grey Wolf Spirit Hood on Friday and received in today, Monday!! Now that was fast! It is perfect, I love it!"

"Please read the fine print before purchasing from this company!!! I purchased a dress and used a coupon code. It didn't work for me, and I returned the next day. I was issued a store credit because I didn't read far enough to see that if you use a code, you can only get store credit. Ok...but wait! If you have a store credit, you are not eligible to use any other coupon code. I'm referring to the ones they advertise on their site! i wanted to purchase a pair of 100.00 sunglasses, and these glasses were eligible for a 25 percent discount...but I could not use the advertised discount because I was using a store credit!! Teh bottom line is that I am being penalized 25 dollars because I returned a dress... I couldn't believe they were treating me this way on my first purchase...but they were adamant in their position and point to their fine print. Think CAREFULLY before purchasing from a company that would stoop to this level."

"I had a return issue, but after a few emails back and forth my money was refunded."