"Bottom line, anyone can sell a widget. But what makes a person choose one seller over another is the experience, i.e. the customer service. Giving good customer service can be taught to a point. But the difference between a student and a master is an innate grasp of the concept. It's the difference between the technician and the artist.
These people are artists.
Yes, the merchandise is of the highest quality. But what really sets them apart is their professionalism and how wonderfully responsive they are. And in such a timely manner!
"

"Despite the absence of reviews online, I decided to give these guys a try because they had a great price. My credit card was billed almost immediately but they shipped almost as quick. The delivery (by ESTES) was scheduled for 1/16/15 between 10 and 3, so I had to take the day off. I was sorely disappointed when the item was misplaced and was not delivered. I contacted ESTES first and then the seller. I must call it great damage control by both parties. I just received my clawfoot tub (1/23/15) and I am very pleased, even though I had to take another day off to receive the package. I ordered the chrome waste and overflow that you cut to length and I will not hesitate to order from them again. Very quick processing and shipping with the 1 hiccup on the delivery. Great customer service."

"Buying from a company that (at the time) wasn't on resellerratings felt like jumping blindly off a cliff, but I emailed customer support to discuss the length of their promo sale, and was relieved by a prompt and non-computer-generated response from a real person. I ended up buying a vanity set for ~$500 from them, and even though the build quality was as expected (particleboard, metal, and porcelain), the set was COMPLETE - mirror, faucet, side cupboard, vanity, sink, drawers, etc!!

The shipping estimated date was dead on, the purchase invoice included a tracking number, and I even managed to save a few bucks with a promo code for 5% off. THEY ARE A LEGIT AND VALID COMPANY, NOT A FLY-BY-NIGHT SCAMSHOP."