"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Still haven't received product and get nothing but runaround with FedEx about it's location and when we can expect delivery."
"I ordered 3 bathroom corner shelves which showed each shelf had 4 pre drilled holes, the same as the ones I was replacing and when the boxes arrived the shelves had one 2 holes per shelf. However the boxes they came in also show a diagram of 4 holes per shelf.
Not happy."
"They didn’t have the product they advertised they had"
"You provided the product I paid for."
"Videos were so informative , as was the salesperson. I am looking forward to enjoying my new tub."
"Stay away from this shoddy company. Sold me a cracked sink and refused to refund due to fine print. Don’t waste your time as they are crooks. "
"Back ordered have not received but billed"
"Kept me up to date on my delivery and items packaged well."
"Fast delivery of a quality towel bar. Super easy installation. "
"Service Representative was awesome!! She knew exactly what parts were compatible to small corner bathroom sink. Excellent quality, made in Italy. Looks great!! and will order again from company. One day delivery to New Jersey. THANK YOU customer was very happy "
"Talked to specialist prior to purchasing who was very helpful. Order came right away with no damage. I ordered a ceramic double wall mounted sink with traps. High quality, very nice!!! Extremely happy. And so is my contractor."
"The product was not great
There were no instructions on how to connect it
The light in the product was very blue with no way to replace it."
"Ordered an 18 towel bar and a double hook towel/ robe hanger. Both pieces were of very solid high quality material. Order arrived quickly with no issues. Would definitely order from here again."
"The Bath Outlet has high quality products and the shipping is extremely fast. I needed to upgrade a home and received the items within days. Would definitely purchase from them again."
"I have been a customer of Thebathoutlet.com for about 8 years. Between product questions and support years after an initial purchase their customer service is outstanding. It is nice to speak to a live voice when you have technical questions about a product. They have never let me down. Nice product selection and reasonable prices, terrific company! "
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Valued Customer,
Thank you for your review! We sincerely apologize for the delay that incurred en transit of your order. While the shipping companies we work with are typically very reliable, unfortunately due to severe package surges and COVID-19 precautions, we are seeing some delays in some shipments with our carriers. We sincerely apologize for this delay.
It does appear that the order has since been delivered and we hope you love your product. Please let us know if we may further assist with any additional questions. Happy holidays!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”