"I am a first time customer and couldn't be more pleased. I chose them initially because they had the lowest price for the battery I needed for my camera... but the reason why I will continue to use them is because when the manufacturer was back ordered for several weeks- and I needed this battery in days NOT weeks! Carter heard my dismay and on his own found another battery which would work even better than the battery I had originally ordered and make it on time for my event. I was very happy with how well the whole process has been. I definitely will be using them again in the future."
"We have dealt with Brad on two different occasions. We were looking for batteries for our Canon and Nikon. Cameras. Both times he was knowledgable and of great assistance, finding us exactly what we needed. His manner was jovial, showing us that our needs were important to him. The experience was easy and pleasant. We will show there again."
"I ordered some DSLR batteries from estoreonline, they had an item on back order and called me quickly to tell Mr that they would expedite the shipping and got me an equivalent battery for the mistake. Thank you so much!"
"I needed a charger for my Nikon P90 camera. The online ordering process was simple. I got an email a day later asking me to call regarding a problem with the order. A representative picked up very quickly, told me the charger was backordered and that I could cancel the order or they could recommend an alternative. They wound up giving me a much better charger that was twice as much for the same price, and waived one day shipping. Excellent experience"
"This is a fraud: store advertises items that they do not stock
in attempt to upsell during "order confirmation" call later on.
Ex.: while 580 EX II is unavailable; they will try to push
600 EX RT.
Typical bait-n-switch.
07/07 : do you think ashamed merchant removed the bait ?
not a chance:
http://theestoreonline.com/Canon_580EX_II_Speedlite_TTL_Shoe_Mount_Flash_Guide_No_190_58_m_at_105mm_for_E-TTL_II_1082.html
"
"Ordered a digital camera battery but it was not in stock so Brad gave me a call the day it was ordered. He offered me a similar battery so I decided to take it.
What wonderful service.....received it the next day. Have never done business with Estoreonline.com before, but certainly do business with them again and recommend them to others. Thank you!!!"
"Estore contacted me the day after I made the order and was kind enough to let me know any problems. I was impressed with their service."
"like many other posts, I had ordered a canon battery that was showing available online, but got a call 4 days later that it was 4-6 week out. I was told they could send a much better one "professional grade" (my credit card was charged $33.98 which was more than my order and I wasnt advised that they would be carging me more) The battery they sent as a replacement sells for $5 elsewhere on the internet. When I first posted this back in May, I got a call from the rep and said he would reimburse me $20 for my troubles if i agreed to take the bad review off the internet. I agreed, and did but never got the refund. emailed them 2 times directly to give them a chance. THE BAD WILL REVIEW WILL STAY THIS TIME!"
"After a miscommunication with the company, things were made right by Michael Stevens. Although I didn't receive the product I was expecting, they made a great effort to ensure my satisfaction.
"
"The day after my order, I was pleased to receive a telephone call (from a human) to let me know that the product I had ordered was on back order and would be delayed. They presented me with options and the issue was resolved then and there. Nicely done."
"Simple order, good price, and fast delivery. It was just batteries for my video camera, so all I am really commenting on is great service—I do not expect a problem with the batteries."
"I was a little disappointed to start out in that I placed my order on a Friday morning and the following Monday received an email saying that there was a problem with my order. I called to find out that the order was out of stock. They have offered to send me an alternative item that will meet my needs, and which is more expensive than my original item. The customer service at this company blows me away!! They really want you to be happy and have called me to make sure that I am satisfied with my order and walking away from this experience happy. So although there was a hiccup, I feel that you can trust this company to follow through and I will definitely use them again."
"Huge selection of products. Great reviews and descriptions. Pricing is usually the best I find on the web, and if it isn't the best, the lower seller is often someone I've never heard of and wouldn't want to trust my information or order with. The iPad app is easy to use as it the website. Great sorting tools, which comes in handy when they have so many choices.""
"Ordered item on May 31. Package label said it was shipped 2-day express. Packing slip said shipped Economy (5-7 days). Package arrived June 16. Would have been nice if they told me they were out-of-stock or otherwise delayed. All that aside the item was exactly what I wanted. Brand new, in EOM box with all accessories. Finally, the price was the best on the internet. I a happy client!"
"As others, I've concluded that this group is conducting a typical bait and switch sales approach. I ordered a Canon CG-800 battery charger, and their price was about half that of anybody else. How could I not order it?
Within minutes a rep was on the phone telling me that it was on back order for 4-6 weeks and he'd be glad to ship me a non-Canon equivalent for the same price. Actually, he said it was better.
I said, "No, I'll wait", willing to test their truthfulness.
So here we are, 4 weeks later, and it's the same story; 4-6 weeks back order. By the way, then and now, their web site says that it is in stock and will ship in 1-2 days. Clearly, they lie.
I'm going to keep my order in effect just to see if they ever provide the product."