"For several years, I have enjoyed the Good Courses, great short courses."

"I was a former customer of this company, indeed, I had purchased several of their lecture series. However, I was dismayed to find they had published a shockingly inadequate and one sided series of lectures on Winston Churchill that were factually and historically biased.

I pointed this out on their Facebook announcement, and listed the omissions. My comment was popular and received several likes and accolades from other followers of the page. However, shortly afterwards I was trolled by a staff member, who publicly and rudely made several unfounded accusations against my character in a comment. I firmly, but politely responded, then found my comment was removed and I was blocked from their Facebook page.

I could understand if I had written something offensive, but I merely pointed out serious omissions of their product. Furthermore, I work in customer service and know there is NEVER an excuse to troll or otherwise take an accusatory tone with customers.

In short:
The customer service is rude,
The lectures on history are NOT impartial, and are heavily biased,
This company is dishonest and will hide honest feedback.

After seeing how the Teaching Company's lectures are biased, and how this was handled by your staff, I will not trust your lectures again. Once trust is gone it can never be restored, nor should it."

"great line of courses and I thoroughly enjoy watching them but, applied to change the password on my account about 30 minutes ago, still waiting to receive my email, the app is terrible if you want to save a lecture to your phone to watch at a later date you have to leave the app open and set your phone to not automatically sleep, because the app cant download in the background its really annoying. not everyone in the world cares to fill their phones with data. Finding courses on the app is terrible as well. I can find it on the website very easily, searching for it on the app even using the most basic keyword or even a single word from the title of the course and it still cant find anything. So I decided to add it to my watchlist via the website. EXCEPT IM STILL WAITING FOR THE EMAIL TO CHANGE MY PASSWORD!

would recommend but be prepared to deal with some bullcrap every now and again."

"The staff is VERY poorly trained staff and don’t know their own policies and procedures or have basic customer service.
I purchased a DVD of “Rediscovering the Lost Art of Cooking” and really enjoyed the course. I felt it gave me some basic cooking skills I was missing so I decided to order another set for each of my two children as Easter presents. The tracking number showed they were delivered on March 26 but nothing arrived at my home. I called customer service on Tuesday March 27 and was told to wait until the next day after the mail has been delivered and to call back if they did not arrive. I was also advised to set up an account for my children for future orders. I was in a hurry and declined the offer to set up the accounts. The shipment did not arrive on Wednesday so I called back at about 2:00 EST. This time I was told that I missed the cutoff for shipping and the package would be shipped two day express with delivery on Saturday March 31. After thinking about the suggestion to set up an account for my children, I called on Thursday to create these accounts and was told that it is not possible to set up accounts for my children. After looking at the tracking number for the Saturday delivery, the tracking showed delivery scheduled for April 5. I called again on Saturday morning and this time spoke to Stuart who immediately interrupted what I was saying and talked over me to explain the company policies and what I did wrong in the process. Stuart assured me that the package would be delivered Saturday. At that point I had enough of the run around and customer service telling me anything to get me off the phone so I asked Stuart to remove me from all of your lists since I no longer will do business with your company.
No package was delivered so on Monday I went on LinkedIn and found the name of the Director of Customer Engagement and left a voice mail about my experience. Three days later I have still not received a call back from the director or any follow up from customer service. My impression is that there is a sales culture to the company with an aggressive marketing program once you are on their list. They really don’t care about customer service, the customer experience or retention. I guess they figure you will put up with the horrific service to buy at 80% off. Guess again!
My Easter gift was finally delivered on Tuesday April 3.
"

"I ordered The Great Courses early in January and then decided that I would probably not use it enough to justify the monthly fee. I opted out of the program two weeks later. In February, I noticed that a charge had been applied against my credit card for a full month. After REPEATED contacts with them to sort it out, they responded that I didn't cancel in time (I was supposed to be given a free one month trial) and they would only refund a portion of the money owed. This company is totally unethical in how they handle the free trial and I would never do business with them again."

"After buying 4 coursed I need help. Customer Service was great!"

"Established with the aim of bringing the lost groovy-days back again in the life of students, Groovy Essays specialises in writing and delivering top-notch essays for all standards. From topic selection and critical research to final drafting and prompt delivery, we dedicatedly assist our clients at every step of the way.
"

"This is the second time I have dealt with TGC, and they always OVERSELL and UNDER-DELIVER on their courses!

Of the six (6) courses I have ordered and received, four (4) are going to be returned to them. How can I learn to be a better photographer when the inexperienced lecturers (but professional photographers) do NOT even give an analysis of their presented photographs (Nat'l Geographic "Masters of Photography")?

Similarly, "Essentials of Tai Chi...." and "Mastering Tai Chi" presents a similar dilemma - people who are good in their field, do NOT necessarily make even decent lecturers!

They overcharge on shipping ($25.00), so maybe that's their profit?

Also, their so-called "video streaming" is the worst I have ever experienced, with unexplainable pauses and jerky repeats.

TGC has a huge library, which brings up the following problem: They should focus on QUALITY rather than QUANTITY!"

"The impact of selecting some great courses for the purpose of achieving future higher fortune can be of great challenges. But, this does not link as a passport to greater height.It will now depend on individual in related with influence of the environment - either from family, government policies, economic situation or unforeseen circumstances .

This life may looked funny sometimes . The situation whereby someone started as a medical doctor and later found his or her self in politics. in conclusion , to achieve greatness in life,someones need to think great,act great and pursuit greatness.
"

"I can tell you that as an employee still with the company that the majority of the call center hates customers. They believe that it is a battle that they must win against the customer. One case in point, an elderly customer called in to place a fairly large order and was slow in giving the information. The rep put the customer on mute and started to make fun of her while stating that because of the customer, his stats were going to suffer. He then tried to upselll the woman and became belligerent when she would not take his offers. Another time, a rep called a customer a sucker for taking his upsell of a crappy course. It is a constant customer bashing in the call center."

"I have gained a lot knowledge being a lover/and user of The Great Courses! I can't thank them enough."

"Decided to learn how to draw with The Great Courses. It's not that much at a cost and I'm so inspired by their course. Recommend to others. "

"I order 3 items and only rec'd the storyteller course"

"Several courses taken and all were Five Stars."

"Great, useful information. Very enjoyable & highly recommended for all aspiring photographers."