"This company gives the best unlocking prices, and is very reliable. My unlock code came after 5 business days, which is still within their promised delivery time. My code took a bit longer to arrive due to the make of the phone. After the code arrived, it was simple to unlock the phone. "
"They were very helpful in diagnosing my issues with my carrier and my unlocked phone."
"Great Company Would Definitely Recommend They Couldn't Unlock My Phone Unfortunately But Did Still Give Me My Refund IN Full Would Recommend To Anyone Trying To Get There Phone Unlocked"
“Thank you Nicolas, hopefully we will be able to provide assistance on the next phone!”
"100% recommend! Got my code and unlocked the device with ease! Thank you so much! I will be a repeat customer. "
“Happy we could help get the device unlocked in 24 hours. Have a wonderful rest of your week and hopefully we will work together again soon!”
"I ordered the service in the morning and by late afternoon I had the code and the phone unlocked. Would definitely recommend the service."
“Thank you for the kind words, we work hard to try and get a successful result as fast as we can because we know how important it is to have a working device. Enjoy!”
"Very happy with the results. I will definitely do business again "
“Happy we were able to exceed your expectations. I hope you have a wonderful rest of your week. If you have any questions or need another unlock please do not hesitate to email us ”
"Prompt email and response with good direction. My mistake, I didn't realized my phone was already unlocked. Asked for a refund and they quickly processed without hassle. I say, I had a good experience with them and highly recommend. "
“Thank you for the kind words, hopefully in the future we will be able to unlock another phone for you!”
"They had my phone unlocked very quickly thru software unlock. Tech was very nice on the chat and explained everything clearly so that I knew exactly what I had to do on my end. I highly recommend them for any of your phone unlocking needs. "
“Thank you Denis, happy we could help, enjoy the device if you have any questions or concerns please let us know ”
"My name is Nelson and I have to say that this company TUC right here is the best world wide with fair prices and very prompt services compared to anyone !!! They communicate very effectively and fast to respond to any questions you may have ! I would recommend them hands down with my eyes closed ! "
“Thank you Nelson, we appreciate your continued business and will be here if you need more phones unlocked!”
"BELIEVE the negative reviews!
This company preys on your hope that they will deliver on their promises.
You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised.
You will pay your money, and then you're caught.
This company WILL NOT deliver on its promises.
You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver."
“Hello John Graf, I do sincerely apologize if you had a bad experience with our company. . Unfortunately after you provided the additional information from our request we have been unable to locate any order under your email address or name John Graf within The Unlocking Company database. We have sent an email to you based on the email provided so we can resolve this issue and/or provide assistance to direct you to the company you ordered from and mistook us for. We have noticed you have sent the same review across multiple platforms so we are going to take the time to respond to each one in one message then send it across the other reviews you made. Hopefully this information will not only help you understand our company but will also provide insight on what company you may have ordered from.
We do advertise that our time frame is 1-72 hours, it is also average estimated times based on the various services we use to unlock your device at the 27.99 price paid. This price covers about 80% of all the orders placed and if any customer wants to check if we can unlock before ordering we encourage you to email sales@theunlockingcompany.com. We would be happy to check for you. We also do advertise a “Satisfaction Guarantee” and we work hard to fulfill that promise offering refunds as well as alternate methods to unlock your device if the first few solutions are unsuccessful.
Our updates: We do provide continued email communication with our customers, letting them know if the unlock is taking longer than usual or if other solutions are necessary as well as if the progress seems to stay on the 1-72 hour time frame. If our updates are of no “Substantive content” then we do apologize. We are always willing to take constructive criticism to help benefit future customers.
REFUNDS are provided if we cannot unlock your device and we do not make threats about blacklisting a phone for a chargeback. There are many legitimate chargebacks including goods/services not delivered. The chargebacks we are worried about and try to prevent are the ones that are fraud. Unauthorized charges or without card holder permission can be considered the use of stolen property and we cannot be an accomplice to stolen property. I do not believe we prey on any customer. We try to provide them the ability to unlock their device for the cheapest price available in the market while also trying to maintain the highest success rate in the industry. If you are an honest customer using your rightful card then you should have no fear of your phone being blacklisted for fraud because paying for an order with your card is not fraud.
Title of your review: BELIEVE the negative reviews - I think it is important to take into account both the positive and negative reviews when making a decision on what unlocking company to choose or any company for that matter. This allows you to gain a full perspective on a company as well as see how the company responds to both types of reviews. Are customers needs met? Did they make an effort to resolve the issue? These are important questions to ask yourself before using your hard earned money.
Hopefully this clears up any questions or concerns you or any future customers may have. John, I look forward to an email response back from you so we can continue to work together to reach a resolution into this matter or help provide you direction on what company to contact about your order.
”
"TUC Family offers an excellent service for the client. They help me to unlock my phone. I sent it to other agencies which couldn't unlock it but TUC did it simply. They have excellent customer relations as well. And their rate is very moderate."
“Thank you Lawland for letting people know about your experience. It was a pleasure working with you. If you have any questions or concerns please do not hesitate to email us ”
"I was misinformed about my phone needing to be unlocked turns out the phone can't be used with my phone company. The company was quick with a response and was able to give me a full refund!"
“Thank you for the kind words, sorry we were not able to unlock the phone but please keep us in mind for any future unlocking needs!”
"After telling them my phone was listed by mistake as lost or stolen by AT&T they told me that AT&T would have cut off of the signal so even if they unlocked it no USA company would be able to Give me service.
They normally do not give refunds but they made an exception and told me they would refund me the full amount."
“Sorry we were not able to help unlock your device, if you need another phone unlocked please let us know and we would be happy to help ”
"In trying to switch phone carriers I found The Unlocking Company online and submitted my order (reasonably priced, in my opinion). Subsequently I found that my current phone carrier would unlock my phone. The next day I contacted them and asked if I could cancel my order. Within a short time I was told yes and they would process it within 72 hours."
“Sorry we could not unlock your device, but if you need anything in the future please let us know and we would be happy to help ”
"Repeat customer here. Good company. Very communicative which is important and professional. "
“Thank you for the kind words, please do not hesitate to email us if you need another phone unlocked and we can make sure we can unlock before payment ”
"Thanks for the help with my SamsungS-22"
“Happy we could help, please email us if you have any additional questions or need another unlock as we can check before you make payment ”
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:
“Thank you Timothy, it was a pleasure to work with you. Hope you have a wonderful Thanksgiving!”