"I'm a super skeptical guy. An I admit I was nervous at first sending my phone in. But travis kept me updated everytime I emailed ,I got a quick response back. I sent my phone in on a Tuesday an was paid the following Saturday. An the payment was really fare. So I had a very good encounter. I would 100 percent do this again with them.,an I probly will. "
"The whole process was SO smooth!! Excellent experience trading in 2 phones."
"Used you before fast secure no issues "
"Good service fast payment!! Just wish had a number to actually call. But otherwise would use again."
"No issues. Payment was made the day they received the phone! :) Would use them again."
"Was asked condition of device which was exalent condition.not a scrach or a scuff mark never asked if it wsd still working which it was not so no deal and returned to me"
"Quick and easy payment! Thanks!"
"Excellent communication and quick business"
"I got everything they said they would do. "
"I sent my phone via mail on a Thursday. Received my check the following Thursday. So awesome. About to send another soon. "
"Great job. I appreciate your help."
"Makes it look enticing what they offer they give you quick to find something wrong with your phone offer considerably less"
“Hi Donn,
Yes, we and all other companies that purchase phone do specifically look for anything wrong with a device. No different than when you or any purchases something. We sent pictures to show you what was wrong and offered to send it back a couple of times, at our expense. You wanted to sell the phone and it seems as though we were in a no win situation. I am very sorry that you were disappointed. ”
"No hassle offered a great price for my phone, beyond what my carrier offered. It was a simple & clean. Would recommend to all my family and friends!!!!"
"They did exactly as they said. Terrific experience! "
"Fast and honest, would highly recommend!"
"Apparently There was a software lock on my phone when I sent it in. Upon the company discovering this rather than sending the device back they tried asking for my Google account credentials!! They might as well asked for my SSN or my bank account info!! They did sent it back to me, but it was shipped back in a pouch which slightly damaged the original device packaging. I do not recommend using this reseller company. Trade it in with Amazon. At least then it'll be with a company that is well known and trusted. "
“Hi Michael,
We do not like to ask for any information when a phone comes in with a Google lock on it. However, we at least give you the option of us removing it in order to purchase the phone or to send it back. You chose the option for us to send it back and we were happy to do that. Amazon nor anyone else will purchase a phone for an advertised price with a google lock on it. We are a company that is known and trusted as reflected in our reviews here and on several different places on the internet. Again I am sorry you are diapointed but there is nothing we an do when a phone comes in locked. Some customers have us return it to them so they can remove the account lock and then send it back for us to purchase. That is always an option. Thank you for your time and I do hope that you have a good experience selling your phone no matter who it is to. ”
A rep from Thewhizcells.com, TheWhizCells, has responded:
“Hi Paul, this is not a fair review in our view as the very first wording in all of our condition descriptions except for broken condition states 100% functional. Here is a screenshot of the conditions on our site. https://www.screencast.com/t/3djvkxDCB01”