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Product & services pricing
4.07/5
Chance of future purchase:
3.29/5
Shipping & packaging:
3.61/5
Customer service:
3.60/5
Return/Replacement policy:
3.13/5
Featured Review


Verified
5/5

2018-04-19

Wonderful

"Everything was as the website said, processing was quick and easy."


Verified
4/5

2018-04-14

Better than I expected

"I sent them to Blackberry Privs with the boxes. Both phones were in excellent condition. I was told I was going to get $75 each for the phones and a dollar each for the boxes which totals to 152 dollars. After contacting customer service I had my check for $152. Thank you. I did not expect quality customer service from an online retailer but I got it. "

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Rep reply posted 2018-04-17
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Frank,

Physically there were no issues with either phone. One of them however had a burned in image some times called screen burn, in the background of the LCD. We do not want you to have a poor experience so we have sent the additional $30 to you for a full quote payment. ”


Verified
5/5

2018-04-18

thank you

"had some issues with samsung account and it was easy to delete the account and have an instant update on my order. as soon as that was complete payment was in my account within minutes."


Verified
4/5

2018-04-14

Meh..

"I have sold phones for my boyfriend before through WhizCells and had great luck.
This time, I sold one of my phones. I messed up on the amount of memory that I thought the phone had (which brought down my payment estimate - and I get that 100%). However, it was claimed there was a scratch on the phone - and there were none. It had tempered glass and an otterbox case for the entire time I had it. So, I was a bit disappointed this go around.
"


Rep reply posted 2018-04-17
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Elizabeth,

I do see where the inspector noted screen scratches but the full amount for the S6 32gb was paid. There was nothing taken off for the scratches. They really should have just left that off when they sent the new quote. I apologize for the confusion. ”


Verified
4/5

2018-04-13

My phone

"It was good a little less then I expected but they delivered fast very professional. "


Verified
1/5

2018-04-03

Thumbs down

"Was offered a price based off of the questions asked about condition. Phone was described accurately. Once they received the phone they offered less than half of first offered price. "


Rep reply posted 2018-04-04
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Arteaze,

Unfortunately the phone was not accurately described. The phone's screen was cracked. You chose good condition and not cracked glass condition. We were happy to send the phone back to you at our expense, which we did the very same day. USPS tracking 9400110200793714030748


Verified
5/5

2018-04-03

quick and easy

"This was the best experience that I've had selling a used cell phone. The process was quick and easy. "


Verified
5/5

2018-03-31

A great way to get $$ for your old cell phone

"It was a very easy and fast way to get $$ for your cell phone. Excellent customer service."


Verified
5/5

2018-03-30

"Excellent! No hassles and quick payment. "


Verified
5/5

2018-03-26

Cash

"Payed for a spare phone . "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-26

Super Service

"They made it so easy to sell our phones. Would recommend to a friend. Reimbursement fair and higher than what mobile carrier was offering."


Verified
5/5

2018-03-20

Smooth

"Easy transaction. Would recommend!"


Verified
4/5

2018-03-20

Fast and transparent

"Was skeptical because I never heard of them but actually responsive and honest"


Verified
5/5

2018-03-14

excellent supplier

"Resold Google Pixel phone. No problems, they did exactly as promised and returned payment very promptly. Would definitely do business with them again. "


Verified
5/5

2018-03-13

All good!

"Really good. Got the money fast."