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Product & services pricing
4.17/5
Chance of future purchase:
3.45/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
3.25/5
Featured Review


Verified
1/5

2017-07-25

Horrible

"I sent a perfectly good phone and received an email saying the device didn't power on or charge which is completely untrue!"


Rep reply posted 2017-08-01
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Tammy,

We tried 4 different chargers and let it stay on a charger for 24 hours but could not get the phone to respond. We promptly sent it back to you at our expense.”


Verified
5/5

2017-07-22

Great experience...

"I originally went to another company to look at their pricing and couldn't match two of my devices. I found The Wiz Cells and they were accepting those devices. I wish I had used them for my other devices as I found that The Wiz Cells offered better pricing than their competitor."

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Verified
5/5

2017-07-19

Quick and efficient

"I sold my Samsung Galaxy S7 to this company. I got my return package quickly, I got a decent price for my phone, they sent me the money extremely fast, and when I emailed customer service they responded fast and friendly. I'll def recommend them to others. Thanks!"

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Verified
5/5

2017-07-17

Nicely Done

"Fantastic experience. Super easy."

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Verified
5/5

2017-07-14

No problems,very satisfied.

"lovely free shipping,money for something I wasn't ever going to ever use again. What more could one want ?"

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Verified
5/5

2017-07-13

Good experience.

"They agreed with my fair and honest rating of my phone. Notified me of that the day they received it. Money was in my PayPal account two days later (holiday week?). Good experience...no, great experience."


Verified
3/5

2017-07-13

Still waiting

"They received the merchandise on 7/7/2017 and the check was supposed to be issued that day. I still have not received payment. they say it is the next business day...Other then that, the process was pretty quick."

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Rep reply posted 2017-08-01
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Mark,

Yes we did receive and process your order on Friday the 7th. A check went out the next business day which was 7/10. It would not have arrived in just 2 days but if you have not received the check please contact us at questions@thewhizcells.com and we will assist you. ”


Verified
5/5

2017-07-12

Quick

"They were fast and matched the quote I was given."

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Verified
5/5

2017-07-11

Extremely fast!

"Competitive rates and extremely fast!!"

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Verified
5/5

2017-07-09

No hassle, smooth transaction.

"Went onto their website, filled in whatever information they needed from me about the condition of my phone, got an estimate right then and there, and just packed and sent in my phone. Tracking was included, so I could make sure that my phone arrived at their location safely. They accepted the condition of my phone and sent me a check in the mail that arrived a few days later. It was an easy deal. However, I will say that I sold them a flawless, like new, LG G4, so that may be the reason why the transaction was so smooth compared to other customers. YMMV."

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Verified
5/5

2017-07-09

Fast & Easy

"This is the best way to sell old cell phones, super easy & efficient. "


Verified
5/5

2017-07-08

Excellent

"Gave me the best price for my phone and done it record time. Gives you a pre-paid mailing package just place your phone in it and put it in the mailbox. Easiest money I've made in a long time. Sell your phone through the whiz"

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Verified
1/5

2017-07-05

Did not get a timely response.

"Constantly received emails about the phone being on the lost or stolen list after the phone was off of the lost or stolen list. Responded back by asking the sales team to contact me via email or cell but to no avail. I feel ripped off. "


Rep reply posted 2017-07-12
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hello,
Yes, once the phone was removed from the lost/stolen list we sent you an offer for the phone as it was cracked and you said you would like to sell it. Payment was sent and transaction completed. ”


Verified
1/5

2017-07-03

Horrible service

"I have yet to receive payment"

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Rep reply posted 2017-08-01
A rep from Thewhizcells.com, TheWhizCells, has responded:

“This check cleared our account. A screen shot https://www.screencast.com/t/sDdEkrdUIKkV”


Verified
5/5

2017-07-02

It's was very fast

"i would use it again it was very fast "