Product & services pricing
3.56/5
Chance of future purchase:
3.32/5
Shipping & packaging:
3.82/5
Customer service:
3.41/5
Return/Replacement policy:
3.44/5
Featured Review


ResellerRatings
Verified
5/5

2017-07-28

Excellent and very Fast Service!

"I received my check about 6 days after mailing my cell phones and was very pleased with the whole experience."


ResellerRatings
Verified
1/5

2017-07-27

No sale

"They never sent the return label"


ResellerRatings
Verified
5/5

2017-07-27

Smooth transaction

"It was a great experience "

Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2017-07-25

Horrible

"I sent a perfectly good phone and received an email saying the device didn't power on or charge which is completely untrue!"


Rep reply posted 2017-08-01
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Tammy,

We tried 4 different chargers and let it stay on a charger for 24 hours but could not get the phone to respond. We promptly sent it back to you at our expense.”


Verified
5/5

2017-07-22

Great experience...

"I originally went to another company to look at their pricing and couldn't match two of my devices. I found The Wiz Cells and they were accepting those devices. I wish I had used them for my other devices as I found that The Wiz Cells offered better pricing than their competitor."

Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2017-07-19

Quick and efficient

"I sold my Samsung Galaxy S7 to this company. I got my return package quickly, I got a decent price for my phone, they sent me the money extremely fast, and when I emailed customer service they responded fast and friendly. I'll def recommend them to others. Thanks!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2017-07-17

Nicely Done

"Fantastic experience. Super easy."

Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2017-07-14

No problems,very satisfied.

"lovely free shipping,money for something I wasn't ever going to ever use again. What more could one want ?"

Pricing of products and services

Verified
5/5

2017-07-13

Good experience.

"They agreed with my fair and honest rating of my phone. Notified me of that the day they received it. Money was in my PayPal account two days later (holiday week?). Good experience...no, great experience."


Verified
3/5

2017-07-13

Still waiting

"They received the merchandise on 7/7/2017 and the check was supposed to be issued that day. I still have not received payment. they say it is the next business day...Other then that, the process was pretty quick."

Likelihood of customers making future purchases

Rep reply posted 2017-08-01
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Mark,

Yes we did receive and process your order on Friday the 7th. A check went out the next business day which was 7/10. It would not have arrived in just 2 days but if you have not received the check please contact us at questions@thewhizcells.com and we will assist you. ”


Verified
5/5

2017-07-12

Quick

"They were fast and matched the quote I was given."

Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-07-11

Extremely fast!

"Competitive rates and extremely fast!!"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-07-09

No hassle, smooth transaction.

"Went onto their website, filled in whatever information they needed from me about the condition of my phone, got an estimate right then and there, and just packed and sent in my phone. Tracking was included, so I could make sure that my phone arrived at their location safely. They accepted the condition of my phone and sent me a check in the mail that arrived a few days later. It was an easy deal. However, I will say that I sold them a flawless, like new, LG G4, so that may be the reason why the transaction was so smooth compared to other customers. YMMV."

Overall product shipping and delivery process

Verified
5/5

2017-07-09

Fast & Easy

"This is the best way to sell old cell phones, super easy & efficient. "


Verified
5/5

2017-07-08

Excellent

"Gave me the best price for my phone and done it record time. Gives you a pre-paid mailing package just place your phone in it and put it in the mailbox. Easiest money I've made in a long time. Sell your phone through the whiz"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges