"Paid for an item to that I purchased and paid for engravment.Went back to pick.They where like someone stole your item we'll give you your money back with attitude.that's not the problem I know company will give my money back.The problem is that was the last one.than they said don't shop at the last minute.Wow.I told them they had bad system should put protection on purchase items.At least give an discount for future items.
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"I ordered a monogrammed item from the store and it was supposed to be free shipping. The next day I am told the box is in Ohio...I am in Arkansas. Then they roped me into paying additional shipping which I didn't have a choice with since the box was already paid for and monogrammed. Today I receive an email indicating they are out of the music box...but it was already monogrammed and sent last week. I just checked the site and the music box says it is in stock. I now have a daughter who will be very disappointed since this company has continually stalled and not sent the box."

"This company messed up my Christmas gift I ordered for someone. They did not offer to fix it and charged me for extra stuff that was not on my item. This store did not give me my refund or did not fix my item. Staff tonight was slamming the machine and was very rude and angry with the customers, not caring that children were around as well. Do not go here. Should be shut down. "

"I brought my items in to be engraved with a typed note with the names of the people I wanted engraved. They got 3 of 10 spelled wrong. This was a corporate event and I had to go buy new items to be engraved to replace the ones they messed up. And they kept the ones that were wrong. With NO refund. I spent over $200.00. Never again. And the sales girl told me FU and to leave the store when I complained. Do not shop at this store!!!"

"I was looking for a personalized gift for a family member and thought of checking out a local Things Remembered store at fair oaks mall. The lady at the front desk named Cindy did an excellent job! She was very helpful, patient and professional. I was able to pick out my gift in no time. Great job!"

"I made a very important purchase on line, requesting engravement, however i spelt the name incorrectly. And i was able to go to Store #992 in Broward Mall and I was assisted by Daniel . He was able to redo the engraving at no extra cost."

"Engraving cost are outrageous! $10 for first word and $3 for each additional word (no matter the size of the word) is highway robbery. You use a computer and it takes all of 10 seconds to engrave. Will NEVER go back again. Walked out of the store."

"I wish I could give zero stars. We ordered 8 pocket knives as a gift to our Board of Directors. We paid for next day shipping and when the day came (Fri) and we didn't receive the order, I called to check. I was told they don't ship next day to PO Boxes, so the order was changed to standard shipping. I did not receive any sort of notice or email. I gave them a business address and they said it would be the next business day from that point (Mon). I call to check on the order Sunday, and it is still in SUBMITTED status! Not only did the knives arrive too late, but half of them weren't even engraved. "

"I went to the Things Remembered in Mid Rivers Mall in Missouri and had a horrible experience. The workers made fun of the scripture I had engraved on a cup then messed up the spelling and blamed the mistake on me. I am appalled at the rudeness the employees displayed and how obnoxious they were to me. "

"I ordered a personalized baby's first Christmas frame for my friend's baby. To personalize it with his name only was an extra $13 which I thought was ridiculous. When the frame finally arrived at my friend's house, it had the wrong name on it. I called customer service and the rep confirmed that they made a mistake and put the wrong name. She said they would send a new frame with expedited shipping and my friend would receive the new frame within 1-2 days. Fast forward ONE WEEK and I get an email from Things remembered saying that the frame is now discontinued so they could not send a new frame. Why did it take so long for them to let me know? They offered me 50% off a different item but at that point, I just wanted a full refund. So unprofessional."

"Purchased toasting glasses for a wedding from the store at Countryside Mall in Clearwater, Fl. Was told by the salesperson that by spending $10.00 to join the loyalty club, I would be mailed a $40.00 rebate check within a couple of weeks. Since that would make the cost less than buying directly from Waterford, I agreed. Silly me. After a couple of follow-up calls, during which other employees told me the same thing, and three months had passed, I went to the website and found that the "check" was an instore credit, which had to be downloaded from the site for $30.00 and that it was about to expire. They got me for $10.00, but that's the last penny I'll ever spend there. Caveat emptor, wedding shoppers. "

"In December, I ordered an engraved necklace for my mother's 70th birthday. It was to be shipped for delivery by 12/28. On 12/21 I received a call that the order was cancelled. I immediately called customer service and was told the order was still in process and that the call to me was made in error. This is the same message I saw on the web site when checking my order status. When I didn't receive the item on the 28th, I called again and was again told that the order was with the vendor and give it another week. Another week and no necklace. This time when I called I was rudely told that I was notified on 12/21 that the order had been cancelled. I went through the entire story again with a supervisor to no avail. The entire time this is happening, the item is still showing as "In Stock" online. When I brought this to the supervisor's attention, she stated that the website just needed to be updated. If you want a special gift for a special someone do NOT order from thingsremembered.com!!"

"I have ordered with Things Remembered twice now. First time was IN STORE and I had no problems so I figured I could shop online, and have the same positive interaction. How wrong I was...
I ordered a birthstone necklace from the online store three days before Christmas. Payment taken out THAT SAME DAY, and I thought all was well. I went to pay some bills today, and my card was declining. Login to my mobile banking to find not only the full payment, taken out a second time, but an extra $30 fee for what I did not know. The first rep I spoke with was not at all customer friendly. I told her i had two separate withdraws from my account the 30th and would like to know what the second one was. She insisted over and over that there was only one charge. After only 5 minutes of this I had had enough. Told her to have a great day and made my second call. I dialed again and got the second rep, who was much more helpful, at least in knowing what the charge was. I was told it was a holiday hold and everything would get put back into my account but there were no managers to talk to today. She also said I would get certificates, which, I appreciated but I am pretty positive I have no wishes to shop through them again and I would not be happy with that option.

I do not plan on coming back to this store for any business i have. Like I said before I didn't have any problems IN STORE, but online is just a cluster. I do not recommend them."

"I went to the store at mall of america and I was asking the woman that she was working some questions because it was my first time to shop in that store she was really mean and having an addutied .
You have to hear people who smile and welcome people not who give them hard time anyway I like the things at the store."

"A few days go I saw an item (item no. 796929) at a reduced price of $14.99 on their website. Today their website offers a 20 percent discount on already reduced item. However, that same item is now listed at a reduced price of $19.99. How can $14.99 to $19.99 be a reduction? Is that not false advertisement?"