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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
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Customer service:
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Return/Replacement policy:
0.00/5
mattniblett
Verified
5/5

2005-12-01

"Purchase was quick and easy. I ordered a toner cartridge for my laser printer late Monday evening and received the package on Thursday morning (essentially received the package in two days). I'm very satisfied and the price was quite good. The ordering page isn't flashy, but it works."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
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Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
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