"Worst online shoping experience hands down huge over charge on my order sent after order was made . Spent hours dealing with costumer service and of course was nothing but waste of Time. Easily worst online store. I delt with. Never had a store charge after everything was cleared over 80 dollar jump . Could have bought same product at bestbuy for almost 100 dollars cheaper "
"I was really disappointed when I purchased a 50 dollar star wars glass set, once I received it, and got to see them. They looked nothing like the pictures they has presented. They look and feel very cheap. There are literally a small light glass cup with a sticker around them. Needless to say I will no never order from them again!"
"Duplicate order shipped. ThinkGeek would not issue a shipping label for the 2nd order that I was willing to send back for a full refund."
"ThinkGeek is awesome! I was very dumb and shipped my Cyber Monday order to an old apartment complex I haven't lived at in 3 years! UPS couldn't do anything to stop or reroute the order. I contacted ThinkGeek customer service thinking it would be a long shot to get the same pricing, but they did it for me! They honored the sale price and the free shipping despite the fact that it had jumped back up to twice the price!"
"Really bad customer service. I ordered some gifts on ThinkGeek's website. Unfortunately, it had been several years since my last order and when I got my confirmation from ThinkGeek less than an hour after I placed I realized they had the wrong shipping and billing address.
I immediately called them and was told there was "nothing they could do", as the order had been sent to the processing department and I was out of luck. I asked to speak to a supervisor, who also said the same thing. When I asked what I could do they were unable to offer any help.
The order was being processed and not been shipped, yet they were unable to do anything to change the address prior to shipping the product. Wtf!!!!! I thought a company with a name ThinkGeek would be a bit more tech savvy than this.
I would not recommend ThinkGeek to anyone after this. Shop Amazon, they are much better at the customer service thing. "
"I had an interesting experience this afternoon with ThinkGeek. I was looking online for some gift ideas, and found a few I liked. Living in Orlando, I thought "hey, I'll just stop into the store they have here and see if they have what I want.". So I went in and noticed something. A statue I liked was $40 online, but in store it was $79.99. Double the price. Same for a Funko Pop figure i thought my wife would like. Online-$9.99. In store-$16.99. I called customer service and they said the store markup may be to compensate for shipping and handling. However, after doing some math, the statue online, combined with one day/overnight shipping, would still be $15 less than what they were selling it for in store. I asked an employee about it, and he did mutter that they'll match the price online. However, a customer would have to call them out on it before they match it. After looking around, I found numerous instances of the markups. So a word of advice. Although they only have one brick and mortar store thus far, do your research. If you plan on buying something from the store, find the price online first to make sure it matches up. Shady business if you ask me. To be fair, everyone i talked to was pleasant, and I've been a customer of theirs online for years. But this left a bitter taste in my mouth."
"About two months after I upgraded to the iPhone 6 with Sprint at the Best Buy Mobile Store my screen cracked. I called the Apple Store to see what they would charge to fix it and they informed me it would be around $90. Then I remembered I purchased a Geek Squad protection plan through Best Buy. When I called and explained I needed my screen replaced the agent told me I was still covered under the 1 year Apple Warranty and that there would be no charge to replace my phone. They would overnight ship me a new phone and I would just have to mail my broken phone back unlocked. So that's what I did. A week later there was a $163 charge on my credit card from Best Buy/Geek Squad and an email stating my phone was NOT covered under the 1 year protection plan. I called Geek Squad to get to the bottom of what happened about 15 times. Each time I was transferred and rerouted around to different departments. A few times the call was "accidentally" disconnected. When I would rarely come across helpful agents, I asked them what it said in my file and they flat out admitted it said the agent I first spoke to made a note stating I wouldn't be charged and was covered. I've spoken to supervisors, the customer relations department and still nothing. No one has any answers or solutions to this error on their end. I do NOT recommend getting any kind of protection plan with them. Go directly to Apple. I wish I would have done that to begin with,. Geek Squad's customer service is atrocious!
"
"I ordered a comic book that cam destroyed. They refused to do anything about it, and threatened me that I will never be able to order again if i filed a complaint with my bank. Check out the convo:
Kayla (Listening)
Kayla: Thank you for contacting ThinkGeek! My name is Kayla. How can I help you today?
File attachment upload has started.
The file 20151021_165743.jpg (1270.13KB) was received.
ME: in ref to Order #6ccc5e14b the comic book i ordered came to me destroyed.
Kayla: Hi. I'm very sorry your comic book arrived bent. Unfortunately, this item isn't covered under our return/replacement policy. As noted on the product's page (http://www.thinkgeek.com/product/htno/?pfm=Search&t=star%20wars%20variant ), all comics are shipped bagged and boarded, however cannot be guaranteed to arrive in mint or graded condition.
ME: Well thats ridiculous! Ok no problem I will file a complaint with my bank then.
Kayla: I do want to make you aware that if you file a chargeback with your bank, you will not be able to place orders with ThinkGeek in the future.
ME: Ok no problem. You guys should ship your products better, and stand behind your shipping. I paid for a garbage product and you will not fix it? No need to do business with you again.
Kayla: Thanks for chatting. Have a great day!
"
"I ordered two blind bags and not only were the two the exact same item one of them was bent and had this powder, which i assumed was pigment from the resin piece, and finger prints all over it."
"Great webiste; great assistance!
I admit; i was skeptical at first due to all the bad reviews i've seen
Having had gone through a purchase that went swimmingly well (except for a cracked sword which is being replaced free of charge), I can honestly say i would recommend and send again. Love ThinkGeek! They had great customer service, and great prices. 10/10 would use."
"Terrible customer service. Received a broken coffee mug, all for $18.50. You must submit photos of the packing of the item, the way the box arrived, pictures of the damaged product, and wait for a return approval before anything can be done. Its days between customer service contacts. "
"Glamorized by a fancy website and friendly auto emails, don't be fooled by this team of geeks. They specialize in ripping you off and cowering when called upon for it. If you're going to be a middle man for tech products, have some sort of relationship with your suppliers so that when a customer has a problem, both of you can work together to resolve it, rather than burden your customers with guilt for getting scammed."
"I've ordered a few things off of thinkgeek and it's a hit or miss. Sometimes, the packages superspeed over here and everything is intact. Sometimes, thing are broken or missing or the quality is soso"
"I love ThinkGeek! I've been buying from them for about three years now - they are my go-to site for gifts for my boyfriend. The only time I've ever had a problem with one of their products was when a ForceFX Lightsaber arrived defective. I called their customer service line and the issue was solved amazingly quickly. The woman on the phone was kind and helpful - I just wanted the piece replaced, not a refund so she immediately submitted my order with free expedited shipping, plus they sent me a refund of my original shipping fees and duty charges PLUS I didn't have to send the original broken piece back. I was really impressed. I will be a long time customer. "
"ThinkGeek got a fan in me! My wife's birthday is at the end of the month. I just happened to order her a bouquet of kittens two days before Valentine's Day. I figured it would take a week or so for my order to get to me, which was fine. I didn't need it until 2/28.
Thing is, I ordered the bouquet on 2/11. They just delivered it to my office today, which is 2/13....two days later! And I did not do expedited shipping or anything.
People like to fly to the internet to post bad reviews and far too few take the time to post good ones. ThinkGeek did great by me. They just got a new regular customer!"