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5/5

2003-07-02

"Good transaction. Batteries delivered promptly and in good condition. "

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5/5

2003-06-21

"After much research and price shopping for NiMH batteries and chargers I was able to find the products I was looking for at very reasonable prices at Thomas-Distributing. They have a wide variety of rechargeable battery supplies and accessories. I looked hard around the internet and could not find better pricing. Having never done business with them I couldn't be sure what to expect, but they responded with a tracking number shortly after I placed my order and all arrived in great shape as advertised. I couldn't be happier with my purchasing experience or the iPowerUS charger and 9V batteries. The website is easy to navigate and ordering is a breeze."

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5/5

2003-06-20

"I placed an order on 6/19. From previous online shopping experiences, I expected the package to ship out the next day. To my suprise, I recived a notice-of-shipment email a few hours later. No way, I thought. It must mean that the package is ready to ship out the next day. When the 20th rolled around, I decided to check the FedEx order tracking. "On vehicle for delivery." Wow! Not bad for $6 shipping (note: I live within close proximity of their warehouse, hence the fast delivery). Their site was fairly easy to navigate, and ordering was very simple as well. I will defintely be buying from them again. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
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Web site being easy to use
Speed of web site

5/5

2003-05-30

"Although I probably could have drove to their actual store, I took the lazy way out and ordered it from their website and had it shipped via UPS. It turns out they shipped it the day I ordered it and it appeared on my doorstep the very next day. The batteries (Maha Powercell 2200mAH) are awesome and so is the charger (Maha C204F). Overall I am very pleased with them, and will refer anyone who needs batteries to them."

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Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
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Web site being easy to use
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5/5

2003-05-27

"I ordered a set of Powerex batteries from Thomas Distributing on Wednesday and received the batteries the following Tuesday. I also received an e-mail with tracking info when it shipped. I might even have had them Monday if it wasn't Memorial Day!! I haven't gotten to try out the batteries yet, as the camera I ordered from another vendor (on the same day) hasn't even been shipped yet. :( I would definitely recommend this company!! "

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4/5

2003-05-23

"I ordered on sunday and got my package on Friday. Not too bad being where they are and that I ordered 3-5 day shipping. I do have a complaint though:

I filled out a specific form to choose a different billing and shipping address. I wanted to charge the order to my visa which uses my home address for a billing address. However, I wanted the order shipped to where I work because there's usually no one at home during the day while I'm at work.

The email they sent me after placing the order clearly showed they would be sending to my work address and billing to my home address.

HOWEVER, when I got the email confirmation from UPS, it showed my home address city in the "shipping to" field instead of the city where I work.

Sure enough, the order was shipping to the wrong address. It was shipping to my home instead of work. Lucky for me someone was there to sign for it (very unusual but it worked out ok).

I'm not that mad because it got there, but I think it's a pretty simple task to send to a different address than the billing addres, especially when you have a specific form to fill out when specifying this. Makes me kind of wonder about the competency of the company and it's workforce...

Other than this complaint the whole thing was rather painless and went well.
"

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5/5

2003-04-29

"I decided to buy from Thomas Distributing simply because of their very large selection of NiMH products with reasonable prices. I ordered several sets of batteries, extra battery holders, and 2 battery chargers. One very nice touch was being able to pay with Paypal so I could send money from my checking account without having to write a check to pay off my credit card.

I received a confirmation email from Tomas Distributing as well as a shipping notice from FedEx. The package arrived on time and the contents were neatly packed in its own sealed plastic bag surrounded by bubble-wrap.

I think I was most impressed by the invoice. Each item was checked off meaning that someone actually made sure that my order was correct. It's hard to mess up an order when you double check everything!

My experience overall with Thomas Distributing was nothing short of perfect. I have already told several people about them and will definitely be ordering from them again. Rest assured, they are top notch!
"

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5/5

2003-03-23

"I am very happy with the MAHA C401FS charger, the
MAHA NiMH 2000 maH AA batteries and the Kodak NiMH
AAA batteries which I ordered. The order was shipped
promptly and arrived in good shape.

I also ordered the 6 pcs precision screwdriver set
and helping hand with 2 inch magnifier. The last two
items are very poor quality and not worth the
money. I would have sent them back, but the return
postage would have been too much, so I kept them.
I also got a free flashlight with two AA batteries
which were also poor quality. The two AA batteries
which came with the flashlight were dead on arrival
and when I put two fresh alkaline batteries in the
flashlight, they were dead in one day even though
the flashlight was off.

4-7-2003
After reading my comments on this site, Thomas Distributing
contacted me by phone and email about my complaint.
I called them back and was very satified with the outcome.
This is a great company which really cares about their
customers. I definitely would not hestitate to buy
from them again.
"

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5/5

2003-03-04

"They got the order right at the right price. Good place to deal with."

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5/5

2003-02-06

"Ordered a charger and batteries on a Sunday and received everything on Thursday. This is with a one day delay, due to a problem with my credit card. They had the best price I could find. Everything was well packaged and they even included a 5% discount coupon for my next order. I would definitely order from them again."

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Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
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Overall web site
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5/5

2003-01-13

"Very fast processing and shipping. Great deal on rechargeable Ni-MH 2000mAh AA batteries and recharger (to be used for an alkaline murdering digital camera). I ordered it on Thursday, and it came the following Saturday via USPS Priority (you should use USPS whenever you can because it's faster).

The website could use a new design since it looks old school. Fast site nevertheless. Easy online and secure ordering. I highly recommend Thomas Distributing. Visit this site if you need any batteries.
"

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5/5

2002-12-20

"The day after I ordered a battery charger and batteries online (for a very good price), a sales person called. I had forgotten to provide my zip code and state. I gave it to her. There was no pressure to buy any additional products. The items were shipped immediately afterward and arrived here as promised in 2-3 business day. all the items purchased were shipped. This is the right way to run a business. Very satisfied customer."

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5/5

2002-12-19

"This was my second purchase and I couldn't ask for more. Don't hesitate, buy!"

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Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
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Web site being easy to use

5/5

2002-12-17

"I have placed two orders from them, and have received everything from them without incident. Good products and great service - not sure what more to ask for!"

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5/5

2002-12-12

"I ordered a battery charger from them. Had no problem other than some confusion with the order tracking number from UPS, which didn't work initially. Got the product in a couple days."

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