"Worse company!!!! Don't send your clothes here. They are liars. "
"I sent a bag of stuff i paid at least $500 for in the past 8 months. kate spade shoes, vince camuto dresses, tahari suits. I got....wait for it....$5!!!!! seriously? I get the concept but that is just absurd. No more dealings with this company."
"Wouldn't waste my time again. January and February: Ordered a bag; sent my items; waited . . . waited . .. finally called in March to see what was up and the said my bag was 'waiting processing' . Waited some more. Finally contacted them today. No more phone number visible on their site but 'live chat' was their help. Live chat kept referring me to links. Just wanted a reconciliation and info as to what was accepted. Apparently 90% of what was in my bag was unacceptable - plus size T-Shirt Liz Clairborne; new bathing suit - and others not worthy of their brand I guess. What they did sell left me with $0.00. Hopefully the sales covered their $9.95 bag charge. "
"I wish I had read these reviews first and saved myself the pain of getting $2 for hundreds of dollars worth of clothes. I can't believe they take a 91% commission! There is ZERO transparency in how the payout actually works and they don't set expectations well at all. What a huge rip off. I wish I never sent in my clothes. I'm sticking with Poshmark from now on."
"This is a horrible company. I have sold three bags. The first is how they sucker you in. They give you a nice payout. But the next bags after that end up with a 9.99 fee for using the service. It takes over a month for them to identify what they want to sell. You get $8.00 payout that ends up $0.00 due to the fee. While they sell your items and make for than a 400% profit on each item. And its a smack in the face for the fact that they link to your items and you can see what it sold for. And if none of your items are deemed resell they don't even send you a email donation receipt or anything. So you cant even claim it as a tax deduction, but I am sure they are claiming for than $9.99 deduction for each of your bags!
Don't wast your time. I wont be sending anything again!"
"How do you like returning things in perfect condition, right after you receive them, to be told they will only "partially refund" you 40% of what you paid? Not sure how from the box to my back, back to the box, an item received a "stain" but I will let my credit card company get my money back for me...and if your are lucky..you will receive your refunds about 30 days after the clothes are shipped back to them..guess they need the money to keep their lights on....and check your boxes. I paid for a pair of shoes that never made it to the box..they were left in the warehouse....as confirmed via email (the only way to contact them...no humans to talk with, just people who can't spell emailing you days later if you need help)"
"Okay company I don't know "
"A TOTAL RIP OFF. I SENT A BAG FULL OF CLOTHING, ALL IN EXCELLENT CONDITION, SOME WITH PRICE TAGS. THE TOTAL PAYOUT -$24, WHILE THEY SET RESALE PRICE OF $20-40 FOR EACH ITEM. SOME PIECES IN THE CONSIGNMENT EARN ONLY 5% IN CONSIGNMENT FEE! LOCAL STORES PAY 50-70%. DO YOURSELF A FAVOR AND USE EBAY AND GOODWILL. AVOID SCAM. "
"I sent in 3 large bags of clothes full of Gymboree and Gap for kids, Banana Republic, Nordstroms, Gap etc. for women in good shape. I have received a payout of $10.83 on one, then subtract the $9.99 for the bag so a total of .83 cents! The second bag they paid out $5 and deducted the bag fee so for me $0.00, the third bag is still processing and not to be done until after June 1st, it was received around May 20th. They are not very smart in tracking your bag and what sells for what amount! From the $15.00 (initial payout) $0.00 out of pocket for them since they deducted the bag fee they have sold 4 items for over $40?????
They are SLOW and CHEAP! We have 8 kids so I have bought and sold at second hand stores for over 20 years I go to a local kids consignment store and because I have Gap and Gymboree I never walk away with less then $50 to spend at the store. This is a total scam! I would not recommend this to anyone! Find a local store, support a local person and AVOID THRED UP! "
"Buying there is awesome. Everything I've bought is great quality, accurately described
If you decide to send them your clothes, yeah, you will get pennies for what you originally paid --that said, NOBODY is forcing you to send your clothes to them. Goodwill is an option (which gives you no $, but is tax deductible)"
"This company are simply loan sharks. They will take extremely good items and give you about 1.00 per item upfront with no mention of consignment. They turn around and sell your item for 20.00, making 19.00 profit off your item. They accepted 26 of my new and near new Nike, LaBlanca, etc items and paid me $44 upfront. They subtracted 22.00 s/h and profited about close to 400.00 off of me. Writing a complaint to the BBB and inquiry to AG in that state. "
"I will start by saying that I have had mostly positive experiences when buying from Thread Up. I got most of my maternity clothing from the site, and when I had to return an item that didn't fit, the return was seamless. I will continue to shop their site.
I will NOT send in any more of my items. I sent my first bag and it was processed in under 2 weeks, I made about $8 for an entire bag stuffed full of women's and children's clothing, and I was content with that. I was not charged the $9.99 fee because it was my first bag. I understand that TU is a business and their goal is to make money, and again, I was happy with my $8 credit even though I could have gotten a lot more money listing my own items on eBay. To me it was worth the convenience.
The 2nd bag that I sent was a whole different story. I held back on some of my nicer things to see how the first bag went. Now they had my trust, so I sent in another bag full of my nicest, newest items, some still with tags. Again, the large bag was packed full. This time, it took about 6 weeks for them to process my bag, I got the same $8, but this time I was charged the $9.99 processing fee. So I got to send TU a bag of free inventory and then waited 6 weeks to find out that I made absolutely nothing for my efforts.
I would have been happy with the $8, I wasn't expecting to get rich, but it's a little insulting to send a huge bag of clothing, see what they sell it for, and know that you benefit absolutely nothing for your time and trouble.
I will be exploring other options in the future. If I'm not going to gain anything from my clothing, I would much rather donate to a friend or even a non-profit. I'd rather post free things on Facebook to help individuals, rather than to help a company succeed."
"Don't do it. They take your clothes and scam you. I sent a bag of amazing clothing. If I had sold the items on Ebay, I would have made well over $100. But, I got lazy and got scammed. They gave me $.75 cents for a fabulous Free People dress. Horrible. "
"I have shopped here many times and have been mostly pleased. I have shopped for myself and my 5 and 7 year old grandkids. Like any resale shop you have to watch for quality. To make that easy the site has a place where you can select NWT or like new condition plus other options but I only use these 2. The clothing has been spot on but often the size has been the issue. Sometimes it has been on their error size small in (children's listed as 6x but was a small 10/12) other times just as all women know a large VS does not fit like a large Faded Glory so it is manufacture sizing guide. I use the return option of site credit and try again and have not ever had an issue.
As many reviews state their clothing buying is less than ideal. I used it once was not happy. Sent a bag full of quality brand name and store brand clothing purses including 1 Coach and got 62. The bulk of that was from the Coach and it took a long time to get my money and my clothing not accepted was donated. Since I do not often have high end items such as my Coach to sell their system does not pay enough for me to put in the effort since I live in an area where I can sell to several different resale and consignment stores much easier,with quicker payment.
In a nutshell I would shop here but not sell. Sell only if you don't need money fast and have high end items but easier to go local. If you shop here remember it is second hand store be smart about your shopping and read about the item you are considering buying. "
"I received my first bag from ThredUp yesterday and I couldn't be happier! The employees at ThredUp truly go above and beyond to make sure that they only resell items of the highest quality, and it shows when you get your items in the mail! I purchased 8 items from ThredUp and with my new customer coupon, I ended up paying $80 for clothing from J.Crew, Banana Republic, and Ann Taylor Loft. You cannot beat the prices on this site!!"