"I was very satisfied....and the description of the clothing was accurate as well!! My daughter loves them! Ty!!"

"Excellent they are all excellent "

"The items were beautiful and priced right. Delivery was slow but it was freeso I was fine with it. I would rather get free shipping and have it take a little longer to receive. "

"Packaging was super cute. Clothes were as expected and looked and in terrific condition. I highly recommend this way of shopping and ordered a clean out kit to send back some of my items. Excited to be a part of this shopping experience!"

"I was very pleased with my order! I will definitely be ordering from you again."

"Thred up was great. The items delivered were presented in such a cute package and the quality of the clothing was astounding. "

"All of the items I have ordered from ThredUp have been excellent quality and I appreciated being able to return items that did not fit."

"Nice items looking forward to wearing them soon, thanks!"

"Love the packaging and quality of the clothing. I've not been disappointed in anything!"

"The jacket came with one pocket torn off and very loose threads on two pockets. This is not normal wear as was described. I fixed it, but I am disappointed with the description. My previous purchase had trash in the pockets. Quality control is poor. "

"I was happy with my first few experiences with ThredUp, since I did find some great deals. On the other hand, like another customer noted once your order/return has been shipped it is almost impossible to track it and customer service is very poor. Also the way clothes are selected/sorted is very questionable and the poor quality of the photos make it difficult to determine the color/fabric of the clothes. This information is oftentimes not included in the description of the products.
I have since stopped using ThredUP after I received another customer's order instead of mine. Customer service is very slow and frustrating and can only be contacted via voice mail or email. They promise a turnaround time of 1-2 business days, but in my experience it's more like 5 business days. I never ended up receiving my order. I originally placed an order on November 12, 2015 and finally after much back and forth with customer service and promises to track down my order and reroute it, on December 24th I ended up receiving notification (after I again had to initiate contact with customer service as to the whereabouts of my order) that there was a "mixup" and I was refunded in error instead of having my order rerouted. Basically the 30% discount they offered me isn't worth my time and aggravation! "

"Everything I ordered got here in a timely fashion, neatly wrapped and accompanied by thoughtful cards. Kudos, ThreadUp!"

"Found a beautiful dress with the $20 offer, thank you!"

"A great concept and they deliver what they say they will. Keep up the good work. "

"Great experience. My Jbrand jeggings are perfect, just as described, and the price was perfect. "