"Easy to use and go added fees ever!"
"My go to site for Dodger tickets. Love how easy it is to buy tickets have never been disappointed. "
"Great seats, great price! "
"Great way to buy tickets. No surprises with hidden fees. Best site online to buy tickets."
"I couldn't see the field from my seats, I attached pics and proof that I was obstructed from seeing the field and TickPick brushed it off and said it was out of their control. Total cop out. "
"No complaints at all. Definitely using the app again"
"I finally got to see Hamilton! I got tickets an hour before the show and went straight to the theater after I printed them out. After hearing about all of the people who have been scammed buying tickets for the show I was so excited to get in okay. And they were amazing seats for only a little more than the price on the ticket."
"We bought tickets to the Dave chappelle /Chris Rock show at radio city music hall after a very thorough search of other sites. We went through tick pick due to the 100% guarantee and no fees. For that guarantee we paid more than 3x the original asking price, although the price was similar to stub hub and others. We got to the venue and found out our tickets were invalid. The seller had gone to the box office that day and had their tickets reprinted which invalidated ours. For what it's worth, customer service was excellent. They answered immediately and stayed on the phone with us for almost an hour while they looked into things. They contacted the seller who said he'd gotten the tickets from work and didn't know what had happened. They tried to get us other tickets but the show was sold out. They offered tickets for the following night, but unfortunately we had a flight that we couldn't miss. Therefore, they say they will refund our full amount. But it was extremely disappointing as we'd spent a lot of time looking for tickets before deciding on the "safe" option and going with tick pick. It was safe in terms of getting a refund, but I was not expecting to find out the tickets were invalid. Just beware that even a 100% guarantee is not fool proof. I would recommend getting to the venue as early as possible to check the tickets. If we had found out this issue earlier there may have been tickets left for tick pick to get for us instead. Unfortunately, it was too late for us. And while I'm glad to (hopefully) be getting a refund, I'm extremely disappointed that we missed out on a once-in-a-lifetime show. Afterall, the chance to see Dave chappelle, Chris Rock and surprise guests Kevin hart and Amy Schumer at radio city is unheard of. "
“Hello,
First and foremost, I cannot apologize enough for the incident. This is not a reflection of our company, nor how we want you to remember our services. The seller made a mistake with the tickets that they sold to you and were extremely apologetic in causing you to be denied at the venue.
I am thankful that our customer service agent was helpful on the night of the event. I really wish that there were replacements available that we could have sourced for an event in the upcoming future. However, I understand that you were only visiting.
A full refund has been processed, in addition to an amount close to equal of the purchase in the form of credit to your account. This incident is extremely rare, but I want to make sure that we make this right with you. I really hope that you take advantage of the credit in your account and I will see that you have a seamless order.
Please reach out to us by email at support@tickpick.com or by phone at 845-538-4567 and we will make sure that you are taken care of. ”
"If I could give this place ZERO stars I would! They don't even deserve a star.
I bought tickets to an out of state concert on this site. After the transaction went through and I was given an order number, I went ahead and made travel arrangements to go out of town (i.e. purchased airfare, hotel, transportation, etc). To be extra cautious I called the morning before leaving to make sure that everything was fine with my order and a TickPick representative confirmed that everything was fine. I am handicapped/use a wheelchair and it is difficult for me to travel so I typically confirm that everything with my trip is set before I leave. In doing so, I don't have any problems along the way. Since this was my first time using this "company" I just wanted to double check that I had done everything correctly and I would receive my tickets - at this point I still hadn't received them. I was assured that everything was fine and by the time I got to my destination, I would have the concert tickets emailed to me. Well, a few hours after I landed, I received an EMAIL stating that there was a problem and the tickets that I purchased were no longer available. They didn't even have the decency of calling, they just sent an email. Such poor customer service. On top of that, the email stated that they didn't have any other tickets to this particular concert, but they would give me a refund and a $40 credit towards my next purchase with them. Really?!?!?! Do you honestly think that I would use your "company" again??
Since it was after 9:00 pm eastern time when I received the email, I was unable to call and speak with someone about this issue immediately. After they finally open I finally spoke with a TickPick representative-Scott-and was basically told that it wasn't their problem and that they had given me a $40 credit for the inconvenience. $40??? After the amount that I spent on arrangements to get there as well as a hotel and transportation $40 hardly helps...
Long story short, I spent a couple hundred dollars on travel arrangements to a sold out concert and I didn't get tickets but I was offered a $40 credit - when it was their fault to begin with!! In addition, I was also told that they don't usually give that much of a credit to customers and that I should be happy. Yes, I am really happy... Happy that I ended up wasting my time and a couple hundred dollars all because you guys don't know how to operate a business correctly. What really irritated me at the end was when I was blamed for the whole ordeal- this was a sad attempt at them trying to get out of partially reimbursing me for my travel accommodations. I knew they weren't going to do reimburse me for anything when I called and spoke with a guy by the name of Scott. However, since he brought it up I wanted to see what they would try to do to correct their mistake. When speaking with him, I was told that he would "call me the following day and see what he could do, but he couldn't guarantee anything." After calling me back, I was told that I was offered a refund before I went. Yes, at one point someone did offer me a refund or said I could wait for the tickets. I said I would wait for the tickets. But I wasn't told that the tickets were no longer available. As I mentioned before, the morning before I left for the concert I spoke with two representatives (Travis and CeCe). Neither one of them told me that the tickets weren't available. In fact, the sale was confirmed. Why would you sell tickets that aren't available???? Once these things were brought into question, Scott tried to put the blame on me. Wow! Yes you are right, it was my fault for not using a reputable ticket broker. Lesson learned...
If you are considering purchasing tickets from this site, do yourself a favor and find a reputable site and purchase tickets from ANYONE but TickPick!!!"
“Hello Mary,
First and foremost, it is important that I apologize for any inconvenience you experienced. Our goal is to provide the absolute best service to our customer's and to ensure that they have a great experience. I hope in my response that I will be able to provide some clarification on your order.
The order was placed at 10:24 PM EST on July 17th, but was not confirmed. Our office is open from 9 AM EST to 9 PM EST, so we unfortunately did not see your order until the following morning. The next day also happened to be the day of the concert. Unlike 99% of the inventory on our site, this order was coming from an individual seller who did not confirm the sale and failed to upload your ticket. We reached out and offered to cancel the sale, refund your money, and place credit in your TickPick account to purchase other another ticket; however, you elected to wait it out and see if the seller would upload the ticket.
We cannot apologize enough and wish the individual seller uploaded the ticket for your order. This order does not reflect who we are as a company, nor reflects the experience we would want any buyer to go through. If you wouldn't mind reaching out to us via email at support@tickpick.com or via phone at 845-538-4567 we would like to see if we could help amend your experience.”
"I had a HORRIBLE experience with tickpick. The customer service and website are TERRIBLE. I was selling tickets for an event, and could not update the price of my tickets I was selling through my phone or tablet. When I went to lower the price of my tickets I was unable to login and therefore, I didn't sell my tickets. When I called the company they did NOTHING to rectify the situation. I was told a manager was going to contact me the next day, and I am still waiting. For a company that deals strticly with online purchases, how can it be that you can not adjust your selling price when using a phone or tablet? "
“"Hello,
I apologize that you did not have a great experience using our services. We take great pride in not only the service we offer, but our customer support. I hope I am able to provide some clarification to this situation.
You reached out to our customer service line at 1:04 PM EST for tickets that you were looking to sell for a game that started at 1:07 PM EST. After listening to the conversation, the tablet you were using was not calibrated for the page you were attempting to view. Our customer service agent instructed you to go to our app and you were able to modify the price of the tickets you were trying to sell.
You then called out customer service line at 2:53 PM EST and spoke with a manager because the tickets did not sell. We apologize that the tickets did not sell, but we cannot make a guarantee that any sellers tickets will sell.
Our website will calibrate to a phone or tablet; however, it is much more efficient using the app. I wish we were able to direct you to the app to modify the price sooner if your tablet was giving you difficulty, but, regardless, we cannot guarantee the sale for any tickets listed on our site."”
"Every single time I've purchased from the site"
"Been buying from Tickpick since 2014 and it destroys its competition with its prices. I hope they don't go in the way of their competition and charge ridiculous prices on fees. Keep it up TickPick!"
"Best place to get tickets! Their customer service is amazing!
Thank you K.Z. :)"
“You're very welcome! Thank you for the awesome review and for giving us an opportunity!”
"Tickpick was awesome! I bought 2 tickets for a surprise Metallica concert for my husband last night and the tickets were so cheap! We had no problems downloading the tickets or getting in. I was sceptical at first because I never used this app, but I will definitely use it again. Thanks tickpick!!!"
"Love to see the padres play "
A rep from TickPick, Tickpick1, has responded:
“That is great to hear! Thank you for giving us an opportunity and for taking the time to write this great review! ”