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Product & services pricing
4.32/5
Chance of future purchase:
4.24/5
Shipping & packaging:
4.33/5
Customer service:
3.74/5
Return/Replacement policy:
4.17/5

Verified
5/5

2015-12-15

"Very happy with the entire experience. The app works great and the web site is very easy to navigat"


Verified
5/5

2015-12-15

"Tickets came in fast. We're exactly what I wanted. Like it a great experience. "


Verified
5/5

2015-10-21

"I have used TickPick several times and even have the app on my phone and Ipad. have also recommended to several friends. Will use again and again. Also have loved the bid feature tool "


Verified
1/5

2015-10-04

"Tickpick:never again
Bought concert tickets on Tickpick months before the actual concert, realised a week prior to the event that tickets had been misplaced. Tickpick customer service were very nice but could not do anything about it. Had I purchased my tickets directly from the Madison Square Garden online, they would have been able to produce a lost ticket voucher. I also realized that I paid 76$ per ticket that were worth 48$.....
"

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Verified
5/5

2015-10-04

"Could not find tickets to the Rush concert. Found this site and took a leap of faith boy was it worth it, me and my son made it to the concert. Tickets came as promised when promised. Would definitely use again. Just wish people wouldn't jack ticket price up so crazy but that has nothing to do with tickpick. Again this was an honest site would use them again!"


Verified
2/5

2015-09-18

"UPDATE: got a refund after sending an email with the facts of the situation alongside their site clauses. Never got a call back within the couple hour window they suggested though. Interesting experience. I'll be using the site again because they have low fees and this was probably a 1% type of scenario. Hopefully the customer service experience with refunds/disputes improves with time.

...

Bought a large set of nosebleed tickets to a baseball game that turned out to be partly limited view seats (no view of videoboard), though the seller did not list this in the notes section as they are required to. Attempted to get a refund as per TickPick's buyer guarantee, but their customer service agent believed that this does not constitute an obstruction. They told me that a manager would call me back "at the end of the day" yesterday to handle this dispute, but no call. Called again this morning and they said I would receive a call within a couple of hours, but nothing. No sense of urgency, it felt like they were trying to force me into reselling the misrepresented tickets I bought or delay enough in getting back to me to force me to keep the tickets (the game is tomorrow). StubHub is a much safer option at this point in TickPick's development as a company. Will provide an update when I finally hear back from them.
"

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Product Returns/Refunds/Exchanges

Verified
5/5

2015-09-14

"Everything was perfect, quick and convenient!"


Verified
5/5

2015-09-13

"Easy, awesome prices, lightning fast, and best of all there were no hidden fees!"


Verified
1/5

2015-09-11

"Horrible I printed tickets went all the way to San Diego and was told they were refunded. I have notified everyone I know I have blogged it and I'm posting something on yelp next. never again will I visit or use your site my daughter was heart broken I hate you guys for not rectifying this to this day"


Verified
5/5

2015-09-11

"TickPick sold me someone's tickets to a sold out show, at a modest premium over the face value. They sent me a pdf of the tickets. I printed them out. They worked to get into the show. My family was happy. All good!"


Verified
4/5

2015-09-11

"Found the seats I wanted but price still a little high"


Verified
5/5

2015-09-10

"Great service, prompt delivery. Will use again."


Verified
5/5

2015-09-10

"love the site! the interface is great and so are the deals offered."


Verified
5/5

2015-09-10

"Concert was great seats were great can't complain "


Verified
5/5

2015-09-10

"Process was easy and no fees. Had a great time at the New Year's Eve Bruins game!"