"Ordered tix 20 mins before game and were delivered within 10 mins..."
"I will never use this app again. I bought tickets here and had nothing but headaches. When you purchase your tickets the seller has to transfer them over to you. Got the email but the link never worked to transfer the tickets. Called customer service and that was hard to get intouch with someone. Now I am on my way to a concert an hour and a half away still trying to get these tickets. Tick pick calls the seller to redo it and he never does. So then I called back and they tell the seller to send it to them and they will pdf me the tickets. This never happened. I am outside the venue waiting for my tickets. I get another person they tell me they are sorry so I say it is 10 minutes before it starts what do we do. They say they can't do anything it is up to the seller. So I want a refund because I didn't get the tickets and they can't do that either. Tickpick suggested I go to the box office and explain the situation to see if they would help with the proof I bought them and they did. So if you want to be stressed out then go ahead and buy tickets with them. I rather stay with stubhub with a fee and not have the headaches. They guantee tickets they don't have it was amazing let me tell you."
"Finding the best seats was frustrating because the arrow pointing to the section and seats you are scrolling over is white on white. Come on guys! After my order, I got FOUR emails. But still no tickets. I had to get another email that included ACCEPT TICKETS. Why? Why so many steps?? Tried 4 times to accept tickets but kept getting INVALID CREDENTIALS. Finally found out (after no response from TickPick) that now I have to create a TicketMaster account to accept the tickets. So this great new place to buy tickets is... just TicketMaster in disguise? The frustrating experience felt a lot like TM, because it IS TM. Never again. "
"This is a warning DO NOT use TICKPICKS to purchase tickets. Please beware this company is horrible; their customer service is awful. I paid this agency $642 dollars for a show that has been canceled and they refuse to give me my money back. Details on my experience are provided below for reference;
I splurged and spent $642 to take my husband to a concert and purchased tickets from TickPicks for the first time. I do use other ticket agencies frequently and have never had the issues or the poor customer service from other ticket agencies that I have received from TickPicks.
Originally, the concert I purchased tickets for was canceled due to performer illness and rescheduled. I could not attend the rescheduled date and the support desk explained they have a very strict “no refund policy” if show is rescheduled. BUT they would resell the tickets, could not guarantee they would sell, and I would not be guaranteed my full amount back, plus they would get commissions for selling the tickets I originally bought from them.
Next, the rescheduled show was cancelled. The venue said all remaining dates for the year, including the rescheduled show, was canceled by the performer and refunds could be obtained from point of purchase. Upon getting a hold of a TickPicks service representative, the rep said he could see the confusion with venue stating to get refunds from point of purchase, he would he ask his manager. Upon returning the service rep said it was rescheduled to ten months later (July 2019) and he could not refund the tickets. Again, offering to resell them with no guarantee they would sell or I’d get full amount back.
Lastly, after checking with the venue website, there is NOT a rescheduled date for ten months later posted anywhere with venue as TickPicks claimed. The service rep argued with me that no other ticket agencies would refund me either and their policies are the same. Again, an offer to try to resell the tickets I originally purchased from them was made, with no guarantee I’d get my $642 back, with no guarantee they would sell, and of course it would be less commissions if they did sell them.
Again, beware of this company. It is horrible and their customer service is bad. Refusing to give a refund for a show that was canceled. Canceled shows are noted as refundable per their service agreement. They claimed the show was rescheduled for ten months later, to avoid a refund. When questioned, the answer given was they would have to pay back the original seller $642 and that was too hard for them to do so. I will be disputing this, but please save yourself a hassle and do not buy from TickPicks.
"
"Got great tix for a Giants game at a great price!"
"Bought college basketball and football tickets- great experience"
"Fantastic site!!! Amazing price!!! Zero complaints! "
"Have used your site for all baseball games I went to this summer. Thanks for the $10.00 discount on several purchases. Will continue to use your site. Very confident and satisfied with tickets."
"Purchased tickets months ago, tickpick told me they’d be delivered by flash seats and they have not been. The show is in 3 days and I have gotten no response from either company’s customer service team."
"Other than the fact that the time it took to receive payment for the tickets I sold was quite long, this was an excellent experience."
"Was not able to get the ticket I paid for "
"Got to Stadium, link unaccesable! Had to buy tix off a scalper!"
"Make a couple mistakes on purchasing tickets and they help me with them customer service is great thanks for all your help."
"No problem with TickPick. I use them as much as I can. Only problem is is I thought I was getting row 1, but wound up with row 11. No way to check my original order. "
"No hidden last minute charges, taxes, fees, etc. unlike TM, SH and other ticket sellers. I’ve used TickPick for 4 purchases already for sports, theater and concerts. TP will be my only go-to site for tickets to my events. "